Nashville Skyline is Hiring a Front Desk AM/PM Shifts Near Nashville, TN
Job Description
Job Description
Job description Hilton PEP System Experience a Plus! ESSENTIAL FUNCTIONS: Keeps accurate accounts of cash, checks, and credit transactions Handles confidential information, including guest records, with a high degree of integrity Makes daily deposits (as applicable) Verifies room charges and rates; verifies register has appropriate starting cash Manages daily paperwork including occupancy report; guest list; cash drawer summary; balance sheet; account summary; history file; and housekeeping report. Submits reports to corporate office as appropriate Monitors room availability Blocks rooms and handles guest requests Performs and documents security walks on a regular basis Has a thorough knowledge of emergency procedures and implementation of procedures Prepares continental breakfast on time; replenishes breakfast items as needed Performs duties of a Guest Service Agent May be required to make management decisions in managers absence All other duties as assigned COMPETENCY: To perform the job successfully, an individual should demonstrate the following competencies: Problem Solving - Identifies and resolves problems in a timely manner; Customer Service - Responds promptly to customer needs; Responds to requests for service and assistance; Team Work - Contributes to building a positive team spirit. Diversity - Shows respect and sensitivity for cultural differences; Promotes a harassment-free environment. Organizational Support - Follows policies and procedures including but not limited to, dress code policies Adaptability - Able to deal with frequent change, delays, or unexpected events. Attendance/Punctuality - Is consistently at work and on time. Dependability - Follows instructions, responds to management direction; Completes tasks on time or notifies appropriate person with an alternate plan. Initiative - Asks for and offers help when needed. Planning/Organizing Prioritizes and plans work activities; Uses time efficiently. Professionalism - Treats others with respect and consideration regardless of their status or position. Quality - Demonstrates accuracy and thoroughness; Applies feedback to improve performance; Monitors own work to ensure quality. Quantity - Meets productivity standards; Completes work in timely manner. Safety and Security - Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly.