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Job Purpose: To perform in a pleasant, professional and efficient manner, a combination of duties mainly related, but not limited, to check-in and check-out of guests which contributes to an overall positive experience.
Job Responsibilities:
The Front Office Agent's primary responsibilities are to promote and ensure guest satisfaction and deliver prompt, courteous service. This position assists in maintaining all aspects of the Front Office areas and serves as a support to the Front Office Management team (and Bell Staff, Door/Valet Staff, Transportation Staff, and Night Audit Staff). Provide timely and professional check-in/check-out services in accordance with established scripting and standards. Promote hotel services, facilities and outlets; provide guests with information such as local attractions and directions to increase guest satisfaction. Position will be required to work varied schedule that may include evenings, nights and weekends. The Front Desk Agent is accountable for maintaining established standards in his/her area. Up-sell rooms where possible to maximize hotel revenue. Routinely check in/check-out guests, answer phones, take reservations and assist staff with job functions. The Front of Agent will act as a Guest Service Attendant therefore, assist with carrying guest luggage as part of the personalization and rapport building with the guest. May be responsible for issuing safe-deposit boxes to guest and ensuring the security of keys. Perform other duties as assigned, which may include guest room tours, concierge services, special guest requests, etc.). Maintain a commitment to consistently provide friendly service, and consistently providing the highest quality product and value to every customer on every occasion. Complete opening and closing shift duties, and communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up. Respond appropriately to guest complaints. Make appropriate service recovery gestures in order to ensure total guest satisfaction. May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes. Provide a check-in/check-out environment and hotel experience for VIP and special key guests that distinguishes our brand from the competition and delivers superior service and value. Must work as a team player and support one another as partners in the achievements of common goals, including Guest Satisfaction; Associate Satisfaction; Financial Success and a Safe Environment. The Front Office Agent will report directly to the Front Office Manager and Front Office Team Leader/Supervisor.
Job Qualifications:
Education
HS Diploma or equivalent.
Experience
Minimum 3 months hospitality, general office, accounts receivable or customer service experience.
Licenses/Certifications
N/A
Pay Range $23-$24
(Ref: 6)
Full Time
$33k-43k (estimate)
05/18/2024
07/16/2024
The job skills required for Front Desk Agent include Customer Service, Guest Service, Front Office, Cash Handling, Leadership, Written Communication, etc. Having related job skills and expertise will give you an advantage when applying to be a Front Desk Agent. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Front Desk Agent. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Front Desk Agent positions, which can be used as a reference in future career path planning. As a Front Desk Agent, it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Front Desk Agent. You can explore the career advancement for a Front Desk Agent below and select your interested title to get hiring information.
If you are interested in becoming a Front Desk Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Front Desk Agent for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Front Desk Agent job description and responsibilities
When guests are ready to depart, the front desk agent generates their final bills and checks them out.
12/11/2021: Atlanta, GA
A Front Desk Agent ensures customers receive the best service possible from the property.
02/10/2022: Fayetteville, AR
Some front desk agents served a hotel associate apprenticeship.
01/05/2022: Albany, GA
The front desk agent can check different guest queries, they can check different problems and various complaints.
12/01/2021: Richmond, VA
The front desk agent can also post charges towards a guest account.
01/11/2022: Cleveland, OH
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Front Desk Agent jobs
Check for sold-out dates before promising availability.
12/09/2021: Johnstown, PA
Desk Clerks typically study at similar levels compared with Front Desk Agents.
02/05/2022: Portland, ME
Make checklists and to-do lists.
11/30/2021: Saint Paul, MN
Seek Out Hospitality Skills Training Opportunities.
01/27/2022: Pensacola, FL
Finally, Add A Summary Or Objective Statement.
01/17/2022: Fort Worth, TX
Step 3: View the best colleges and universities for Front Desk Agent.