2 Our Blood Institute Jobs
Our Blood Institute is Hiring a Remote WORK FROM HOME CUSTOMER SERVICE REPRESENTATIVE (OKLAHOMA CITY, OK)
Location: Oklahoma City, OK
Pay: Competitive pay based on education and/or experience and $500 bonus after 6 months and $1,000 bonus after 1 year!Benefits: Health, dental, vision, life insurance, long term disability, 401(k), paid-time off, $5,000 annual tuition reimbursement, holiday pay, etc.
Days: Monday through Friday with rotating Saturday's
Hours: 9:00 a.m. to 6:00 p.m.
Qualifications
- High school diploma or equivalent
- Pleasant voice and professional manner required
- One year previous experience in customer service or telemarketing position preferred
- Flexibility to work unscheduled or long hours in response to a crisis or special blood needs
- Ability to effectively communicate to the public over the phone
- Call donors on assigned lists for the purpose of gaining commitment for donation
- Meet calls per hour standards
- Follow scripts & talking points as directed
- Leave quality recorded messages with accurate information
- Schedule donor procedure appointments in accordance with donor commitment
- Consistently meet all monthly performance metrics
- Record information in a neat, accurate and timely manner
- Make follow-up and reminder calls
- Answer incoming calls, routing and assisting callers as appropriate
- Educate donors about automated donation procedures as instructed working to gain commitment for the donor to "power up" & donate through an automated procedure
- Consistently maintain a high level of customer service in all outbound or inbound calls with a pleasant attitude and appropriate follow-up on concerns and requests
- Maintain confidentiality with regard to all medical and other private donor, client, and business information
- Maintain and update donor call profiles through accurate data entry
- Route medical questions through appropriate channels
- Maintain a high standard of integrity and confidence in all communication with donors
- Comply with all applicable compliance, safety directives and regulations
- Assist in the training of paid and volunteer staff when needed
Job Summary
Full Time
$36k-46k (estimate)
06/24/2024
07/21/2024
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