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Objective
At DICA, the Account Manager is a pivotal sales team member, holding a central role in driving revenue growth and fostering lasting client relationships. This role ensures that client needs are met effectively while also identifying opportunities for expansion and upselling. With a focus on relationship management and achieving sales targets, the Account Manager serves as an anchor in achieving company objectives and driving overall sales success.
Core Focus
The Account Manager ’s primary responsibility is to cultivate strong customer relationships, focusing on strategic planning and long-term account growth while ensuring adherence to quality standards and efficiency in company operations. This includes promptly addressing inquiries, staying updated on product knowledge, and conducting virtual demonstrations to support the sales process. This role customizes solutions for each client, leads negotiations, and collaborates with other teams to meet client needs effectively. Monitoring account health, implementing retention strategies, and maintaining accurate CRM records are crucial for achieving sales targets and ensuring client satisfaction. Additionally, staying informed about industry trends and fostering open communication within the organization are essential components of this position. To fulfill the requirements of this role, the Account Manager must demonstrate the capability to perform the necessary job duties per DICA’s established standard of work. The following requirements outline the knowledge, skills, and abilities necessary for this position.
Principal Roles and Responsibilities:
Qualifications and Requirements:
Work Environment and Physical Demands
· Work is generally performed within a standard office environment
· Work is generally sedentary but may require activities such as standing or walking
· Work may require lifting/moving up to 25 pounds
· Work beyond normal business hours, including nights or weekends, may occur as business needs dictate.
· Occasional business travel may be required in this role
Other Duties:
Please be aware that this job description is not intended to encompass a complete list of tasks, obligations, or responsibilities expected from the employee in this role. Duties, responsibilities, and activities are subject to change, with or without prior notice, as deemed necessary.
DICA Core Values
Value Description
DICA Proud We care deeply, are committed to excellence, and proudly wear our colors.
Win, Win, Win We are active problem solvers focused on winning for our customers, our company, and each other.
Accountable We are accountable to each other and work hard for the greater good of DICA.
EEO Statement
DICA. is committed to providing equal employment opportunities (EEO) to all employees and job applicants, regardless of factors such as race, color, religion, sex, national origin, age, disability, or genetics. In addition to complying with federal law requirements, DICA adheres to applicable state and local laws that pertain to nondiscrimination in employment. This policy applies to all aspects of employment, including but not limited to recruitment, hiring, placement, promotion, termination, layoffs, recalls, transfers, leaves of absence, compensation, and training.
Full Time
$80k-107k (estimate)
06/28/2024
07/16/2024
The following is the career advancement route for Sales Account Manager positions, which can be used as a reference in future career path planning. As a Sales Account Manager, it can be promoted into senior positions as an Account Manager IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Sales Account Manager. You can explore the career advancement for a Sales Account Manager below and select your interested title to get hiring information.
If you are interested in becoming a Sales Account Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Sales Account Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Sales Account Manager job description and responsibilities
Account Managers are responsible for providing daily maintenance and service to their assigned clients.
02/19/2022: Grand Rapids, MI
Account managers are tasked with growing the accounts through upsells, keeping quality of work high so clients want to renew/expand contracts, creating case studies and advising clients on long-term growth strategies.
04/18/2022: Greenville, SC
Sales account managers should let sales people know when there are upsell opportunities or potential for new business.
02/15/2022: Santa Ana, CA
Provided exceptional customer service and sales support to clients while continuously working to achieve a surpassing level of customer satisfaction.
01/31/2022: Passaic, NJ
Sales account managers are responsible for managing accounts, ensuring clients are satisfied and generating new sales opportunities.
02/17/2022: Durham, NC
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Sales Account Manager jobs
Account management and sales people need to have open lines of communication.
03/30/2022: Altoona, PA
Sales Account Managers are generally required to meet sales targets and KPIs.
04/09/2022: Saint Petersburg, FL
Team up co-workers to ensure sales growth & customer satisfaction.
03/29/2022: Saginaw, MI
Cultivate and maintain strong relationships with all accounts.
03/01/2022: Biloxi, MS
Key to success for Sales Account Manager must be able to read people and connect meaningfully with a variety of personalities.
03/14/2022: Rochester, NY
Step 3: View the best colleges and universities for Sales Account Manager.