We are searching for an energetic, motivated, self-starter who enjoys working with customers and wants to build strong, long-lasting customer relationships and be an integral part of our growing business. We are currently seeking a Customer Service / Inside Sales Representative for our Phoenix office.

About us

Here at Sun Pac, we believe in building a long-term, positive-minded team with members who are dedicated to our goal of creating an excellent culture. We just started this division in Phoenix and are seeking individuals who share the desire for a positive working environment. We are dedicated to our employees' well-being as we want team members to be proud to be a part of Sun Pac.

Our Goals for All Employees:

1. Long-Term Vision: We want employees who see a long-term vision for employment at Sun Pac. We are in it for the long haul and are dedicated to supporting the careers of our team members, helping them reach their full potential within our organization.

2. Positive Attitudes: We seek individuals who not only excel in their professional duties but also bring a positive attitude to the workplace. A constructive and optimistic mindset is infectious and helps us maintain a collaborative and supportive environment.

3. Cultural Builders: We believe in the power of culture builders. Our team members are not just employees; they are integral to shaping the culture we aspire to achieve. We value those who take pride in contributing to our collective success and well-being.

4. Employee Well-Being: We are committed to the overall well-being of our team members. We understand that a happy, healthy workforce is more likely to remain committed to our mission and help us achieve our long-term goals.

5. Supportive Environment: We foster an inclusive and supportive environment where every team member is encouraged to voice their ideas and concerns, promoting open communication and trust.

Job Duties:

• Proactively prospect new business by a combination of cold calling and warm calling pre-qualified leads
• Field inbound sales calls and process orders
• Develop and maintain your database in our Salesforce CRM
• Manage and grow accounts over time to gain repeat business and expand on your account management skills
• Maintain customer relationships through frequent outbound phone calls
• Provide exceptional customer service to our existing and prospective customers
• Provide rental and sales quotes to customers in a timely and efficient manner
• Perform post-rental customer follow-up and care
• Resolve customer service issues
• Keep management informed by submitting weekly sales activity and results reports
• Monitor competition by gathering current marketplace information on pricing and products
• Contribute and work as an integral part of our team by assisting in related areas as needed

Job Requirements:

• Preferably one (1) year outbound cold-calling sales experience inbound sales calls/leads
• Highly motivated and self-disciplined
• Strong customer service and sales skills
• Strong communication, negotiating, and organizational skills and ability to influence the sale
• Ability to multi-task and maintain a strong level of attention to detail
• Ability to work in a fast-paced work environment
• High School Diploma or GED

Skills & Experience:

• Proficient with Microsoft Office applications
• Computer skills - Intermediate
• Salesforce CRM experience a plus
• Exceptional people skills
• Highly organized self-starter
• Excellent written and verbal communication skills
• 2 years related customer service/inside sales experience desired
• Social media and online sales experience are a plus

Job Type: Full-time

Expected hours: 40 per week

Supplemental pay types:

• Commission pay
• Performance bonus

Weekly day range:

• Monday to Friday
• Weekends off

Work setting:

• In-person
• Office

Work Location: In person