About us

Bright Integrative Care is a leading psychiatric clinic dedicated to providing comprehensive and compassionate mental health care to our community. We provide ranges of outpatient psychiatric care.

Our work environment includes:

• Modern office setting
• Collaborative approch
• Authonomy
• Huge potential for Advancement

**Job Overview:**

We are currently seeking a dedicated and experienced Medical Assistant / Patient Care Coordinator to join our team and support our mission of enhancing mental wellness.

The Medical Assistant / Patient Care Coordinator will play a key role in ensuring the smooth operation of our clinic and delivering high-quality care to our patients.

This role involves both clinical and administrative duties, requiring excellent organizational skills, attention to detail, and a compassionate approach to patient care.

**Duties:**

- Greet and check-in patients, ensuring all necessary forms and information are completed accurately.

- Coordinate patient appointments, manage the schedule, and facilitate timely follow-ups to ensure smooth patient flow

- Coordinate insurance verification, billing, and payment processes.

- Provide support with medication management, including prescriptions, prior-authorizations and refills.

- Handle patient inquiries, provide information about services, and assist with appointment scheduling.

- Manage patient records, update medical histories and ensure accurate and confidential documentation in compliance with regulations.

- Maintain inventory of medical supplies and ensure proper storage and handling.

- Provide excellent customer service to patients and their families

- Perform other administrative duties as assigned to support the clinic’s operations.

**Skills/Qualifications:**

- Previous experience in a medical office or healthcare setting, preferably in a psychiatric or mental health clinic.

- Certified Medical Assistant (CMA) or Registered Medical Assistant (RMA) preferred.

- High school diploma or equivalent required; additional education or certification in healthcare administration is a plus.

-Knowledge of insurance verification, prior authorization, billing processes, and medical terminology.

- Strong organizational and multitasking skills with attention to detail.

- Proficiency in medical office software and electronic Medical Records (EMR) systems.

- Ability to maintain patient confidentiality and handle sensitive information with professionalism.

- Strong patient service orientation with the ability to provide compassionate care.

Job Type: Full-time

Pay: $19.00 - $22.00 per hour

Expected hours: 32 – 40 per week

Benefits:

• 401(k)
• Health insurance
• Opportunities for advancement
• Paid time off

Medical specialties:

• Psychiatry

Schedule:

• Monday to Friday

Work setting:

• In-person
• Office
• Outpatient

Experience:

• Medical assistant/Front desk coordinator: 1 year (Required)

License/Certification:

• Certified Medical Assistant (Preferred)

Ability to Commute:

• Glen Allen, VA 23059 (Required)

Work Location: In person