DESCRIPTION:

Award winning, premier fine dining restaurant & gourmet bakery in the heart of downtown Los Angeles is seeking a dynamic and passionate General Manager to lead the team & operations for the restaurant, gourmet patisserie & market. The General Manager will oversee all aspects of the restaurant and bakery including hiring, training & development for all employees and managers, collaborate with the Executive Chef to maintain operating & labor costs and implement strategic and innovative practices to increase efficiency and profitability. We are seeking someone who is an exemplary leader that can promote a respectful and positive work environment, has high-volume experience in a fine dining or upscale establishment and 3-5 years in a General Manager or Senior Manager position.

RESPONSIBILITIES:

• Responsible for staffing, training, and development for all hourly and management positions:
• Oversight of hiring and training of all staff based on our standards and values
• Continual development of employees by establishing performance expectations, providing ongoing feedback, and presenting regular performance reviews
• Leading the management team in directing staff and enforcing service standards
• Reinforce company standards at all times; including uniform, grooming, and timeliness of employees and management
• Conduct and train management team on pre-shifts
• Manage and ensure payroll and labor costs for the restaurant are achieved each period
• Responsible for creating, maintaining and enforcing costed theoretical schedules for all staff that outline their daily responsibilities, side work, and scope of work
• Responsible for creating weekly staff schedules with management team; as well as overseeing accurate payroll and tips reporting
• Ensure budgeted Restaurant and Patisserie sales goals per period are met or exceeded
• Floor management. Responsibilities include frequent decision making and troubleshooting; maintaining proper flow of service (Restaurant & Patisserie Operations); upholding service standards, product quality and cleanliness; continuous communication with kitchen and all Restaurant & Patisserie staff; guest interaction
• Cultivating relationships with new and returning guests
• Create and foster a proactive sales culture with all Patisserie staff and regularly work with the sales team and Human Resources to develop and maintain a program of sales education and certification
• Assist in investigating and resolving guest complaints concerning food quality and service
• Holding all Restaurant, Kitchen & Patisserie managers and staff responsible for knowledge of food and beverage menus
• Define and execute new restaurant initiatives and service protocols
• Manage and ensure Cost of Goods remains in line with targeted budget
• Oversee ordering and receiving of all product and goods for the Restaurant & Patisserie and ensure inventory numbers stay within targeted range
• Monitor all operational costs and spending
• Ensure all merchandising and displays are always in adherence to specifications

QUALIFICATIONS:

• A positive attitude and the ability to work collaboratively with a team of managers while leading a staff of 75 employees
• A genuine passion for providing the highest level of hospitality to all guests
• Prior restaurant experience in a manager or supervisor role
• Proven ability to effectively train, manage and supervise staff
• Excellent delegator and mediator, organized and goal oriented
• Maintain a professional appearance and the ability to adhere to company standards
• Comfortable working in a fast-paced environment
• You have at least three years (3 ) of experience in a similar position, in a high-volume Restaurant with annual revenues in excess of $10mm annually, luxury brand or Hospitality Company with skills in Restaurant Management, Accounting and basic Human Resource understanding especially in Wage and Hour Regulations
• You excel in fiscal understanding of Financial Statements: Balance Sheets, P&L, Statement of Cash Flows
• Available to adapt schedule with business operations that can include early mornings, nights, weekends and holidays and on-call at times
• You must be able to lift up to 50 lbs., be able to sit at a computer or at a desk or on your feet for an extended period of time, and are able to easily sit, stand, stoop, reach, and walk

COMPENSATION & BENEFITS:

• Range $100,000 - $125,000
• Health, Dental, Vision, Paid Time Off, Dining Comps
• Equal Opportunity Employer

*WE ARE COMMITTED TO CREATING AN INCLUSIVE WORKPLACE FOR ALL & ENCOURAGE APPLICANTS FROM A WIDE VARIETY OF IDENTITIES, IDEAS, PERSPECTIVES & EXPERIENCES TO APPLY