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Front St. Inc. is Hiring an IT Support Specialist Near Ben Lomond, CA
Essential Duties And Responsibilities
- Troubleshooting
- Provide troubleshooting for technology problems (computers, desk/cell phones, applications, etc.).
- Triage complex issues to our IT MSP provider, as needed.
- Interface with our IT MSP provider, as needed (assisting with tickets that are still open and coordinating with staff).
- Provide on-site support at our office and, periodically, at our other facility and office locations throughout Santa Cruz County and Monterey County.
- Systems Management/IT Project Lead
- Create and manage new functionality in any current system platforms (Monday.com, Microsoft PowerApps, SharePoint) or any future systems Front St. might need.
- Proactively identify, solution, build, and deploy system efficiencies to simplify day-to-day operations.
- Develop, deploy, and maintain dashboards for Executives, managers, and community partners.
- Lead project rollouts, communications, and support processes for new functionality and enhancements.
- Manage and build out enhancement requests for all Front St. systems.
- Manage and resolve bugs for all Front St. systems.
- Assist in pulling information from Front St. systems for reporting.
- Telecommunications
- Manage the company fleet of cell phones: order new phones, manage upgrades, set up Mobile Device Management (MDM) on all phones, and deploy to staff providing any additional support needed.
- Update email distribution lists, as needed.
- Update phone lists, email lists, facility contact information sheets, as needed.
- Assist in enforcing company technology policies.
- IT Inventory Management
- Organize and maintain the computer asset replacement schedule.
- Order new inventory (workstations, laptops, monitors, accessories, etc.).
- Replace aging hardware and inventory.
- Manage the company fleet of cell phones: order new phones, manage upgrades, set up Mobile Device Management (MDM) on all phones, and deploy to staff providing any additional support needed.
- Training
- Collaborate with HR Department on technology-related onboarding and ongoing training activities (cell phones, company systems, technology policies, etc.).
- Create technology-related training documents (quick reference guides) and videos, as needed.
- Hold office hours or trainings to educate staff on new system capabilities, as needed.
- Create technology-related training videos, as needed.
- Other duties
- Assist in maintaining company websites.
- Update email distribution lists, as needed.
- Assist in enforcing company technology policies.
- Other duties as assigned.
Qualification RequirementsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
- 5 Years in IT
- Bachelor's Degree in IT or related field
- 3 Years of experience using Monday.com and Microsoft PowerApps
- Experience using database systems with an understanding of data structures, relationships, and reporting requirements.
- Ability to quickly analyze a situation and identify timely and cost-effective solutions to solve the problem.
- Experience training others in using technology/systems.
- Ability to document processes and procedures staff need to follow for each task/technology/system (training documentation).
- Must have proficient to advanced computer skills with each application in the Microsoft Suite—Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Publisher, and Microsoft Outlook.
- Ability to manage inventory.
- Keep workspaces (physical and digital) organized.
- Ability to communicate professionally with other staff, our vendors, our clients, and our guests.
- Work well as a team member and self-driven as an individual.
- Read, speak, and understand English with enough ability to read, analyze, and interpret regulations and requirements associated with each company.
- Ability to compose standard letters and communications with proper format, grammar, punctuation, and spelling, using all parts of speech.
- Ability to exercise patience and calm in stressful situations.
- Must be able to adjust tasks in accordance with changing deadlines and priorities and to manage a variety of activities simultaneously.
- Fast-learner when it comes to new systems, processes, and procedures is preferred.
- Experience in Monday.com, Microsoft PowerApps, and Microsoft SharePoint is preferred.
- Self-starter looking for ways in which to improve systems, processes, procedures, and workflows.
- Experience in graphic design.
- Experience in web design.
- Typing speed of 50 WPM strongly desired.
- Must be 21 years of age or older.
- Must be able to clear background check/clearance.
- Complete all one-time and annual training requirements, as directed.
- Work in a safe and acceptable manner following established safety procedures.
- Regularly required to talk, hear, and sit, stand for extended periods of time.
- Frequently required to reach with hands and arms, stand, walk, stoop, and may occasionally be required to kneel, crouch, crawl or lift up to 25 pounds.
- Frequently works in an office environment and on-site at other locations / properties / offices.
- Noise level in the work environment is usually low to moderate.
- Assist staff, residents, tenants, clients, or guests that may be in various stages of crisis with any complaints, concerns, or grievances.
Job Summary
Full Time
Skilled Nursing Services & Residential Care
$134k-164k (estimate)
06/21/2024
07/12/2024
frontst.com
MONTEREY, CA
100 - 200
1982
$10M - $50M
Skilled Nursing Services & Residential Care
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About Front St. Inc.
Front St. Inc. (FSI) is a behavioral health services agency that provides residential and mental health support services for adults afflicted with mental illness. The goal of FSI is to increase community integration and to support individuals along their path to recovery.
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