Elite Photography LLC is looking for a customer service representative to join our team in our remote office. This person will drive customer satisfaction by fielding inquiries, addressing pain points, and maintaining extensive product knowledge.

The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction.

Consult on customer success - Advise customers on leveraging the product / service based on their unique needs. Maintain working product knowledge - Act as a product expert to ensure customer information is accurate, up-to-date, and strategic.

Track interactions in CRM - Record customer interactions in the internal system for cross-functional awareness and relationship development.

Requirements : Bachelor’s degree or equivalent 1-2 years of proven experience in supporting client success Excellent written and verbal communication skills Ability to address complaints and issues with effective solutions and a positive attitude Passion for delighting customers with above-and-beyond service Excellent time-management and prioritization skills Familiarity with CRM system Powered by JazzHR

Last updated : 2024-05-30