We are seeking a Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service, resolving customer inquiries, and promoting company products or services.

• Meet & greet with visitors, collect their information
• Follow up daily with all agents who have shown our listings in order to gather feedback
• Enter all showing data into the contact management system
• Follow up weekly via telephone with all our sellers to give them feedback from showings and to update them on any change in market conditions
• Prepare monthly listing feedback reports for agents Prepare CMA’s (comparable market analyses) for any recommended price reductions
• Update agents weekly on any areas of concern that sellers may have (i.e. reductions, extensions, issues, etc)
• Schedule and confirm appointments with sellers for all open houses.
• Make open house schedule every week
• Track inspections, walkthroughs, closings & following up with pending sales
• Follow up with buyer clients and collect feedback
• Solicit Five Star Reviews. Solicit Referrals from Satisfied Customers.
• Obtain client testimonials (including a photo) and forward to Rainmaker for inclusion in advertising
• Launch Market Watch Newsletter for all past clients who are remaining within our real estate trading area
• Generate property inventory list Prepare advertising summary for listings
• Write and record all hotline scripts
• Ordering and keeping inventory all office supplies.
• Attend daily morning meetings
• Show team spirit in all team activities and take a lead for event planning

Qualifications:

- Excellent communication skills in English (proficiency in Spanish or other languages is a plus)

- Strong phone etiquette and active listening skills

- Previous experience in customer service or sales preferred

- Proficient in data entry and computer systems

- Ability to multitask and work efficiently in a fast-paced environment

Joining our team as a Customer Service Representative offers:

- Competitive salary

- Opportunities for career growth and advancement

- Training provided to enhance skills and knowledge

If you are passionate about delivering top-notch customer service and enjoy interacting with people, we encourage you to apply for this exciting opportunity.

Job Type: Full-time

Pay: $19.00 - $22.00 per hour

Expected hours: 40 per week

Experience level:

• 1 year
• 2 years

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Education:

• Bachelor's (Required)

Experience:

• Customer service: 1 year (Required)

Ability to Commute:

• Hicksville, NY 11801 (Required)

Ability to Relocate:

• Hicksville, NY 11801: Relocate before starting work (Preferred)
• Work Location: In person