Are you ready to take your career to new heights? We have an opportunity for a dynamic and dedicated Strategic Account Manager to help foster and expand relationships within North America. If you have exceptional communication and organizational skills, along with a passion for customer success, we want to hear from you!

About the Role: You will play a crucial role in bringing in new logos and maintaining strong customer relationships and driving account growth.

Key Responsibilities:

• Proactively hunt for new logos as well as engage with existing customers to maintain and strengthen relationships.
• Reach out through various channels, including phone calls, emails, and meetings, to understand customer needs and provide tailored solutions.
• Educate customers on our product offerings and services, showcasing their value.
• Serve as the primary point of contact, addressing inquiries, concerns, and requests promptly and professionally.
• Develop strategies and action plans to maximize customer retention and growth.
• Collaborate with cross-functional teams to ensure successful delivery of solutions and services.
• Track and report on customer activities, pipeline status, and key performance metrics.
• Contribute to the development and enhancement of account management processes and best practices.
• Stay updated on industry trends, competitive landscape, and customer feedback to identify new opportunities.

The Candidate

• Proven experience in either new business or account management or a similar customer-facing role, preferably in a high-volume sales environment.
• Strong organizational skills and the ability to manage multiple accounts and prioritize tasks effectively.
• Excellent verbal and written communication skills, with the ability to convey complex information clearly and concisely.
• Proficiency in using web-based applications, CRM systems, and sales automation tools.
• Customer-centric mindset with a focus on delivering exceptional service and building long-term relationships.
• Historical sales experience with upsell or new business quota.

Package

$60k-110k

Fully remote role within travelling distance of an airport, there is a small amount travel