We’re looking for a driven individual who is passionate about helping others to become our Client Care Coordinator! This is an excellent opportunity to join a committed team of mental health professionals who truly care about the client’s they serve and the staff who serve them.

As a Client Care Coordinator, you are often the client’s first point of contact. Your passion for providing outstanding customer service directly contributes to the high level of customer satisfaction that Adult and Pediatric Institute is known for.

Individuals with experience in customer service or office administration as a front desk receptionist, clinic coordinator, medical receptionist, or registered behavior technician would be a good fit for this role. We’re seeking individuals who would have a positive impact on our clients and possess the organizational and technical skills to complete administrative tasks.

Responsibilities:

• Manage the client mental health journey as the first point of contact, by answering phones, educating potential clients on our services, providing resources and information in the community, and delivering a quality customer experience
• Scheduling, screening, and confirming new appointments through inbound and outbound calling
• Communicate all relevant client information to the Physician
• Send invoices for client payments
• Maintain the client database in the EMR system
• Help run office promotions by participating in any marketing and social media initiatives

Ideal Candidate:

• Bilingual English and Spanish required
• Self-starter who requires minimal supervision as this is a hybrid work-from-home position
• Administrative background, computer savvy
• Experience in a direct customer support role
• Inbound/outbound calling
• Quality phone etiquette
• Detail oriented and organized
• Professional and empathetic
• Experience with pediatric population preferred
• Experience with autism population preferred

About us:

A state-of-the-art concierge mental health practice committed to providing a full spectrum of psychiatric services. We pride ourselves on staying at the forefront of mental health advancements, offering cutting-edge autism and psychiatric evaluations, a range of therapeutic modalities, and expert medication management.

Our team is dedicated to delivering holistic and individualized care and ensuring that each client receives a treatment plan tailored to their unique needs and circumstances.

With a focus on compassionate, evidence-based care, we are here to support and guide client on their journey to mental wellness.

About the benefits:

• $40,000-$45,000 salary 
• Work-life balance – hybrid work-from-home position
• Continuous training & support
• Opportunity for advancement within the company
• Health Insurance: Medical, dental, vision
• Paid Time Off

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If selected for an interview, please advise our Human Resources team if you require accommodation during the interview and assessment process and we will work with you to meet your accessibility needs.

Job Type: Full-time

Pay: $40,000-$45,000 salary annually

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Flexible

Education:

• High school or equivalent (Required)
• Bachelors in psychology or a related field (Preferred)

Experience:

• Administrative: 2 years (Required)
• Customer service: 2 years (Required)
• Sales: 2 years (Preferred)

Work Location: Hybrid remote and Stuart clinic