Job Overview:
We are seeking a dynamic Account Service Administrator to join our team. The ideal candidate will provide superior service to enrolled groups through meaningful engagements and inquiry resolution, as well as providing consultation for groups on benefit design and ancillary products while ensuring account retention.

Responsibilities:
- Develop and strengthen group and broker relationships through inquiry resolution and strategic engagements.

- Analyze inquiries from groups while facilitating the resolution of standard and complex issues
- Coordinate and lead Group Report Card meetings with the primary objective of identifying a group's benefit objective through a consultative process.
- Lead open enrollment activities with groups and coordinate necessary resources to ensure DDTN representation.
- Record and analyze group activities within Salesforce. Responsible for identifying high priority interactions and strategically develops group engagement plans.
- Assists groups and brokers with enrollment, changes, and terminations while ensuring that each transaction is HIPAA compliant
- Coordinate activities with Account Executive/Internal Sales Coordinator as needed to provide necessary information and support crucial to account retention and renewal.

- Manage resolutions for groups and brokers regarding questions or issues concerning billing and/or e-billing access.

- Manage access requests and provide ongoing support for Benefit Manager Toolkit for group administrators and brokers/agents while ensuring HIPAA compliance.

- Facilitate requests from groups or brokers for forms, reports, and materials.

- Develop educational strategy for groups to provide awareness of DDTN ancillary products and benefit plan designs.

- Leads the renewal process for specifically assigned DDTN clients.

- Performs other related duties as assigned when necessary to complete the primary job responsibilities as described above.

Requirements:
- College Degree
- Two years dental office experience; or
- Group benefit administration experience
- Current State of Tennessee Producer's License for Life and Health (applicant must possess or successfully obtain a current producer's license with six (6) months of acceptance of the position).

- Knowledge of group benefits, dental procedures

- Excellent written and verbal communication skills

-Strong ability to work independently and exceptional time management skills.

- Operation of a motor vehicle is necessary to properly implement and service groups.

- Will accept any suitable combination of education, training or experience.

Join our team as an Account Service Administrator and take your career to the next level!

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Paid time off
• Vision insurance
• Work from home

Experience level:

• 2 years

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus opportunities

Travel requirement:

• Travel

Ability to Commute:

• Memphis, TN 38119 (Preferred)

Ability to Relocate:

• Memphis, TN 38119: Relocate before starting work (Required)

Work Location: Hybrid remote in Memphis, TN 38119