Who We Are

ALCON DTS is an award-winning technology solution provider for the SMB market that helps our partners leverage the power of technology to reach their business goals. We develop strong bonds with our clients and maintain a reputation for responsive, high-quality, and efficient work as well as industry recognition for our thought leadership and growth.

Summary

What we are looking for:

The Systems Administrator will work on challenging technical projects as well as serve as an escalation point for first and second tier support engineers. The successful candidate will be highly technical and a natural troubleshooter and leader with great customer service instincts. This position will work primarily in our Austin, TX office and requires occasional travel to client sites.

Qualifications Include

• 3 years of recent, relevant hands-on experience in a similar position
• Preferred Certifications: A ; Network , Microsoft 365, CCNA, Azure
• Preferred Work Experience: Managed Service Provider or Consulting environment
• Ability to work collaboratively
• Ability to effectively communicate both written & verbally
• Desire to grow personally and professionally
• Desire to work in a fast-paced and growing organization
• Desire to work in a Fun environment
• Participate in a scheduled On-Call rotation as well as perform occasional after-hours duties as needed.

Who You Are

You are a detail-oriented self-starter who takes ownership of your job responsibilities, meets deadlines, and can communicate effectively with teammates, clients, and vendors. You work best in a bold, work-hard, play-hard, environment. You enjoy organization metrics, analytics, team camaraderie and multitasking, all while working in a fun environment.

Requirements For The Position Are

• Effectively manage multiple tasks ranging in size and complexity for various client infrastructures
• Design, Install / rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc.
• Design, install, & configure virtualized environments such as VMware & Hyper-V
• Configuration of various storage related to on premise infrastructures.
• Configuration of Microsoft infrastructures, including the following applications:
• Windows Server and Terminal Server Farms
• Exchange Server, SQL Server, Microsoft 365
• Active Directory, Group Policies, Application Deployments
• Install & Troubleshoot various third-party software, including:
• Datto, Shadow Protect, StorageCraft, Veeam, ESET, among others
• Configuration, deployment & troubleshooting of firewall technologies including:
• Site to Site VPNs, Security Services, QoS, High Availability, Load Balancing, routing etc.
• Designing, configuring & troubleshooting network infrastructures with the following experience preferred:
• Familiarity with Meraki and UniFi firewalls, routers, switches
• Provide escalation assistance and coaching raining to other Team Members
• Ability to work varying hours both after normal hours and on weekends as needed to minimize client impact
• Ability to lift and move computer and network equipment

What We Offer

• Competitive pay
• Progressive PTO
• Medical/Dental/Vision/Life/Disability available
• Career Development and Coaching
• Fun work environment!