Job Type: Full-Time/Part-Time

About the Company : The Better Skin Spa is a luxury spa that offers a range of treatments to help clients look and feel their best. We aim to provide exceptional service and a relaxing atmosphere to ensure our clients have an unforgettable experience.

About the Role : We are currently seeking a highly organized and motivated individual to join our team as a Spa Administrator/Sales. The ideal candidate will exemplify excellent communication skills, strong background in customer service, and the ability to manage operations at the spa. The successful candidate will be responsible for managing the day-to-day operations of the spa, ensuring a smooth and efficient workflow, managing staff schedules, and maintaining a high level of customer satisfaction.

Responsibilities

Greeting clients and providing exceptional customer service

Answering phone calls and responding to emails

Providing accurate information about our services and products

Managing day-to-day operations, coordinating staff schedules of the spa

Maintaining a clean and organized front desk and other areas

Maintaining inventory and ordering supplies as needed

Maintaining accurate records of client information and purchases

Managing vendor relationships and negotiating contracts

Training and supervising staff, creating educational documents

Creating and implementing marketing and promotional campaigns

Upsell packages and rebook clients

Requirements:

Excellent communication and interpersonal skills

Exhibit strong sales abilities

Thorough attention to detail, organizational skills, and punctuality

Ability to work independently and a team player

Must have a passion for staying updated on the latest trends

Ability to work flexible hours, including evenings and weekends

Proficient in Microsoft Office Suite and computer skills

Experience with spa software system, Vagaro, is a plus

Qualifications:

At least 2 years of experience in a customer service and/or hospitality role required

1-3 years of experience in an administrative or managerial role preferred Experience in the spa, health/wellness industry preferred

Associate’s degree in Business Administration, Hospitality Management or related field preferred Bi-lingual skills are preferred, Russian and Ukrainian languages are a plus

If you are a self-starter with a positive attitude who is looking for a challenging and rewarding career in a customer- focused environment, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter highlighting your relevant experience and why you are interested in this position. We thank all applicants for their interest, however only those selected for an interview will be contacted.