About us

Elevate Sports and Spine Physical Therapy is a small business in Lacey, WA. We are professional, agile, customer-centric and our goal is to Help our patients achieve an Elevated way of life after injury. .

Our work environment includes:

• Modern office setting
• Food provided
• Modern office setting
• Growth opportunities

COME JOIN OUR TEAM TODAY! SEEKING A FRONT DESK COORDINATOR FOR A OUTPATIENT PHYISCAL THERAPY CLINIC.

We are a Privately owned Physical Therapy practice seeking a dynamic team player for our front desk coordinator position. Front desk knowledge and experience is preferred but not required. Must have an outgoing personality mixed with professionalism and organization.

The front desk coordinator is the first point of contact for patients. The position is responsible for greeting patients, answering phones, scheduling appointments within the office, assisting administrative processing (authorizations and verifications) and reports and recordkeeping. We are seeking an individual who is personable and naturally friendly, bright and inquisitive and an excellent communicator. The ability to support patients, answer their questions and lead them in directions to solve issues they may have, is essential.

Essential Job Functions/Qualifications

• Proficient computer and typing skills and software knowledge
• Must have exceptional oral and written communication skills
• Must be able to demonstrate excellent customer service skills
• Excellent organizational skills with the ability to prioritize tasks
• Able to demonstrate excellent phone etiquette
• Able to work independently and take initiative
• Multitasking and time-management skills

Essential Job Duties (other duties may be assigned)

• Welcome patients upon arrival; Answers questions and concerns.
• Answer incoming calls, provide information, and transfer calls or take messages as necessary
• Schedules appointments
• Responsible for registering new patients and updates existing patient demographics by collecting detailed patient information including personal and financial information
• Facilitates patient flow by notifying the provider of patient’s arrival, being aware of delays, and communicating with patients and clinical staff
• Collect deductibles, coinsurance, balances, copays and sell OTC items
• Maintains business office inventory and equipment by checking stock to determine inventory level.
• Check next day charts for insurance eligibility and necessary referrals and prior authorizations
• Prepare end of day reports, deposit slips, and upload to shared files daily
• Assist with additional office tasks as necessary
• Assist with social media coordination

This position offers competitive pay based on experience and skills. Join our team today to be part of a dynamic work environment where your contributions are valued. Apply now to start your career as a Front Desk Receptionist!

Elevate Sports and Spine Physical Therapy is an equal opportunity employer.

Job Type: Full-time

Pay: $19.00 - $24.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• No weekends

Application Question(s):

• Briefly describe your customer service experience
• What made you interested in our position? What interests you about physical therapy?

Experience:

• Customer service: 1 year (Preferred)

Ability to Commute:

• Lacey, WA 98516 (Required)

Work Location: In person