About Powertech Associates/Utility Power Supply Company:

Powertech Associates is a manufacturers' rep agency that offers the latest products and solutions available in the electric utility industry. Utility Power Supply Company is the distribution subsidiary that services the customers of Powertech Associates as well as customers all over the country. We have an office and warehouse located in Farmington, CT where we have local stock for several of the manufacturers that we represent. We are committed to meeting the needs of all our customers through quality products, solutions, and proven customer service.

As an Inside Sales Associate, you will interact with new and existing customers, primarily by e-mail and phone, to increase sales of the company's products and/or services by obtaining orders, creating customer satisfaction, and adding value to the customer's buying experience. You will collaborate with outside sales to ensure goals are being met. This is a non-remote position since interaction with the warehouse staff and inventory needs to be done on-site.

Duties and Responsibilities:

· Support outside sales representative(s) with inside sales duties, including but not limited to order entry, order maintenance, pricing, and expediting.

• Respond to incoming calls and e-mail messages from customers in a prompt manner.
• Solve customer problems including but not limited to lost shipments, damaged items, emergency needs, and billing issues.
• Performs follow-up to ensure timely shipment of materials and customer satisfaction.

· Maintain strong working relationships with vendors.

• Assist in procuring and maintaining inventory.

· Support and assist warehouse staff shipping logistics and inventory control.

Job Requirements:

• High School Degree or Equivalent required; Bachelors’ degree preferred.
• Prior inside sales and/or customer service experience preferred.
• Previous experience in electric utility industry is a plus.
• Ability to handle a variety of customer situations with enthusiasm and tact.
• Strong computer and typing skills necessary, including Word and Excel.
• Ability to perform multiple tasks simultaneously.
• Ability to work in team environment.
• Ability to communicate clearly, both verbally and in written form.
• Strong attention to detail.
• Ability to work independently with general supervision.

Compensation:

· Compensation will vary based on skills, experience

· Benefits:

· Health Insurance

· Health Savings Account

· Dental Insurance

· 401(k) Match

· Paid Vacations (3 weeks) and Holidays