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We are growing our team and are looking for a dynamic Senior Account Director to lead some of our accounts. Details below — sound like a good fit for you? Send a note and your resume to connect@shiny.agency
Shiny is a strategic creative services agency based in Wilmington, DE. Our goal is to create work that matters for our clients, and that drives their business to greater success. We work across digital and traditional touchpoints, multiple industries, and both b2b and b2c. We have a niche in helping commoditized financial services breakthrough by creating ruthlessly customer-centric creative that moves people to action.
We are looking to expand our team with a new, senior level Client Services hire that can help us build solid client relationships and grow the agency.
Senior Account Director Job Description
The Senior Account Director (Sr. AD) will be responsible for maximizing clients’ satisfaction and engagement and driving financial account growth on assigned accounts. They will serve as a manager, mentor, and thought leader who will lead assigned client relationships. This entails leading and overseeing client interactions and cultivating client relationships. This new hire needs to have an entrepreneurial spirit, a desire to drive growth, and an interest in being an active member of a team that is building a remarkable agency. This role will have an Account Manager (AM) as a direct report.
The Sr. AD reports to Shiny’s President/CEO.
Duties and Responsibilities
Skills and Qualifications
The Sr. AD is attuned to customer needs and translates them into sold projects. They will need to be a self-starter that will push projects to completion and respond to changing customer demands. In addition to having at least 7 years of agency experience, this role should possess the following skills:
Leadership & Collaboration Skills – work effectively with other Shiny team members in the delivery of sold work and in demonstrating our ongoing value to assigned clients to help deepen our relationships
Data Analysis –skilled at data analysis, synthesizing market research, feedback (internal and external), and sales statistics to determine how to improve customer satisfaction.
Client Service – keep the client experience in mind throughout all their tasks, whether they’re negotiating contracts with clients or rethinking process flow for increased efficiency.
Problem-solving skills –they must be adept problem solvers and capable of thinking quickly even in urgent critical situations.
Organization Skills – track several projects, client accounts, and activities simultaneously, and they must maintain a comprehensive vision of all these to steer Shiny towards its client support goals.
Other Requirements
Experience & Education
Shiny is an equal opportunity employer.
We offer:
Annual salary range: $85,000 – $100,000
Full Time
$133k-176k (estimate)
06/20/2024
07/17/2024
The job skills required for Senior Account Director include Leadership, Problem Solving, Collaboration, Client Relationship, Client Service, Customer Satisfaction, etc. Having related job skills and expertise will give you an advantage when applying to be a Senior Account Director. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Senior Account Director. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Senior Account Director positions, which can be used as a reference in future career path planning. As a Senior Account Director, it can be promoted into senior positions as an Account Management Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Senior Account Director. You can explore the career advancement for a Senior Account Director below and select your interested title to get hiring information.