MarkLines is a publicly traded world’s leading online strategic automotive portal and B2B gateway that supports the development of strategies and business opportunities for OEMs, suppliers, and others within the automotive industry.

We are currently searching for a Customer Engagement Representative for its Southfield office.

Objectives of this role:

-Represent the company’s products and services, using comprehensive knowledge as well as consumer research to explain how our solutions meet customer needs.

-Maintaining/Supporting customers (usage instruction, corresponding user’s request, etc)

-Improve customer retention

-Increase total number of active users and page view per license

-Implement monthly webinar

-Updating customer profile in internal system

-Gather customer voice

-Development of customers demand and upgrade the contract

-Planning/Supporting marketing activities (incl. Exhibition)

-Monitoring and analysis of the automotive market situation

Preferred skills and qualifications:

-University degree or equivalent education

-3 years experience in B to B business or customer support (preferable)

-Business experience in automotive industry (preferable)

-Good IT and internet research skills

-Very good relationship building and communication skills

-Self-motivated, well-organized skills

-Proficiency with CRM software

-Strong communication skills via call and email

-Proven, creative problem-solving approach and strong analytical skills