1 CMIT Solutions of Seattle Downtown Job near me
CMIT Solutions of Seattle Downtown is Hiring a Help Desk Technician Near Seattle, WA
Responsibilities
- Oversee the installation of operating systems, network systems, software, and hardware
- Monitor system operations to detect potential problems
- Provide technical direction and guidance to client end users
- Provide quality assurance review of new and existing software products
- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
- Ensures company standards are followed in the delivery of computing hardware and software systems. Includes responding to and updating of tickets entered by users based on problem resolution procedures attempted.
- Updates documented process and procedures as needed
- Maintain daily performance of computer systems.
- Walk customer through problem-solving process.
- Install, modify, and repair computer hardware and software.
- Clean up computers.
- Run diagnostic programs to resolve problems.
- Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
- Install computer peripherals for users.
- Follow up with customers to ensure issue has been resolved.
- Periodic On-call required based on rotation
- May be required to lift items up to 50 lbs.
- Previous experience in computer engineering, architecture, or other related fields
- Fundamental knowledge of networking, hardware, and software
- Strong troubleshooting and critical thinking skills
- Ability to prioritize and multitask
- Deadline and detail-oriented
- Installation, maintenance and upgrading of PCs
- Networking including the knowledge of TCP/IP traffic flow (routers, switches, etc)
- Domain level networks including knowledge of IDs, credentials, file shares and permissions
- 2 years experience working with Exchange / Outlook user profile setup and connectivity.
- A and MCSE certification
- Dental insurance
- Health insurance
- Paid time off
- Paid Holidays
- Vision insurance
- Work snacks
- Weekly lunch
- Career growth opportunities
- 8 hour shift
- On call
- Seattle, WA 98134: Reliably commute or planning to relocate before starting work (Required)
Job Summary
Full Time
$62k-77k (estimate)
06/20/2024
07/18/2024
The job skills required for Help Desk Technician include Help Desk, Problem Solving, Operating System, Networking, Computer Systems, Installation, etc. Having related job skills and expertise will give you an advantage when applying to be a Help Desk Technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Help Desk Technician. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Help Desk Technician positions, which can be used as a reference in future career path planning. As a Help Desk Technician, it can be promoted into senior positions as a Help Desk Support Specialist IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Help Desk Technician. You can explore the career advancement for a Help Desk Technician below and select your interested title to get hiring information.
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