Job Title: Guest Service Representative

What will I be doing?

As a Gust Service Representative,you would be responsible for performing your position’s responsibilities and driving company success through performing the following duties to the highest standards:

• Ensures that every interaction with an owner or guest is a positive and memorable experience while checking them in and out of the property and responding to their requests.
• Inputs information into the computerized reservations system to update and maintain records.
• Accesses reservation system to resolve unit availability and assists guests with reservations or changes as required.
• Generates invoices and collects monies due through the rental program and through merchandise sales. Maintains safety deposit boxes.
• Receives housekeeping and maintenance requests or work orders and contacts accurate departmental personnel.
• Prepares and consistently restocks the front desk with supplies including preparing arrival packets.
• Provides information on area attractions and resort amenities. Type correspondence and reports for management as needed.

We offer an excellent benefits package to our full-time Team Members that include medical, dental, and vision insurance, 401K plan, Paid Time Off (PTO) program, and extraordinary travel benefits!

What are we looking for?

Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering dedication to innovation, quality, and continued growth. At the core of our company’s success are our Team Members. To fulfill this role successfully, you possess the following minimum qualifications and experience:

• High School Graduate or Equivalent
• Proficient in English speaking to communicate both verbally and in writing with guests, owners, and co-workers, and fully comprehend job assignments.
• Must be able to adjust to schedule changes and cover shifts on short notice in order to meet business demands.
• Ability to multi-task responsibilities and prioritize duties to meet deadlines and demands
• Prior cash handling and data entry experience required.

Job Type: Full-time

Pay: $16.50 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Free parking
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Evening shift
• Holidays
• Night shift

Work setting:

• In-person
• Resort

Experience:

• Hotel experience: 1 year (Preferred)

Ability to Commute:

• Charleston, SC 29403 (Required)

Ability to Relocate:

• Charleston, SC 29403: Relocate before starting work (Required)

Work Location: In person