Project Consultant/Customer Relations Manager Job Description:

At Panoramic Pro Painting, our values are focused on delivering the best customer-

service oriented painting services in the industry. We have proven that we are not only

trustworthy and reliable, but that we also offer premium craftsmanship and a top-notch

customer experience. Our customers trust us and feel confident that they are hiring the best

in the business. We're looking for an energetic and passionate full-time Project

Consultant/Customer Relations Manager to join our growing team!

As a project consultant/customer relations manager, you are a key team member that

is responsible for upholding our commitment to customer satisfaction and professionalism,

while also showing respect and courtesy to all customers and employees. This role is a

multi-faceted role that encompasses components of coordinating and scheduling

production, taking care of our wonderful customers through production, and partaking in

sales and additional lead generation opportunities.

This role is intended to be a full-time role to support the business through our busy

exterior season. Over time the role will evolve and grow to include more responsibilities as

needed by the company.

This position is right for you if you are detail oriented, have a pro-active personality,

are self-motivated, thrive in fast moving environments, and are able to manage time

efficiently and effectively to meet deadlines. You must also have proven communication skills

with supervisors, employees, and customers and are able to effectively manage a variety of

situations on a day-to-day basis.

Responsibilities:

The Project Consultant/Customer Relations Manager for Panoramic Pro Painting is a

essential role within the company who ensures production schedules are met in a timely and

efficient manner. This person is responsible for communicating with our team, crew leads

and our customers from the start of their projects through completion handling any issues or

concerns that may arise during production. This person will also order and/or pick up

materials and supplies for each project, makes sure all work is done following project

checklist standards, and will ensure that we obtain 100% customer satisfaction and a 5-Star

review upon completion of each project.

Base Qualifications:

● High School Diploma or GED

● Strong attention to detail

● Strong written and verbal communication skills

● Team player with proven track record of working with others

● Strong attention to detail

● Pro-active vs. reactive personality

● Professional appearance

● Positive Attitude

Preferred Qualifications:

● Project Management or Customer Service Experience

● Energetic self-starter with the ability to multi-task and possess a get it done attitude.

● Is willing and able to follow systems.

● Able to accept and respond to suggestions and constructive criticisms in an

amicable manner.

● Able to perform other duties as required. These duties may include assignments in

job classifications other than their own.

● Receive general direction. Set priorities and define methods for accomplishing

assigned work. Work is generally varied. Perform considerable coordination and

follow-through and assist customers.

● Operate a variety of office equipment, such as a personal computer, printer, tablet,

mobile phone and calculator.

● Operate a variety of software programs. Standard Microsoft Office Software and

Company Estimating / Customer and Painter Management Software.

● Demeanor that is friendly and cooperative while maintaining adherence to

Panoramic Pro Painting’s policies and procedures.

● Maintain a proper appearance as required by Panoramic Pro Painting when

interacting with customers or others when generally representing the company.

• Maintain your personal vehicle in a professional manner as required.