We are seeking a diligent, motivated office professional to help us in all the daily operations tasks needed starting in December, just in time for the holidays!

This is a Naples office-based position, within business hours from Monday through Friday and occasional Saturday mornings. This position requires aptitude and experience in customer service to answer customer calls and online inquiries.

Responsibilities

• Answer phones and provide professional and knowledgeable customer assistance to incoming customers
• Handle customer inquiries and answer questions about automotive services
• Schedule appointments for oil changes, lube jobs, and other automotive services
• Process payments and handle cash transactions
• Maintain customer records and update vehicle maintenance histories
• Manage CRM system and monitor emails; reply to and redirect communications in a professional and timely manner
• Create/edit/maintain various company records and documents; communicate with external companies and partners to ensure records are updated and compliant with established policies
• Respond to customer feedback and complaints
• Maintain a clean and organized office environment
• Complete basic QuickBooks operations, such as sending invoices, printing checks, and approving automatic payroll
• Maintain inventory of office supplies
• Provide clerical support to company manager, mechanics, and other colleagues
• Resolve office-related technical or communication malfunctions and respond to requests or issues
• Maintain trusting ongoing relationships with suppliers, customers, and colleagues

Qualifications

• Minimum one-year experience as a receptionist, office assistant, or another relevant administrative role; AND
• Minimum one-year experience in a customer service position (in-person or remote)
• Proficiency in MS Office
• Working knowledge of office equipment
• Experience with bookkeeping and CRM software preferred
• Familiarity with automotive terminology and procedures is a plus.
• Experience scheduling appointments and handling customer inquiries related to oil changes, lube jobs, and other automotive services.
• Experience processing payments and handling cash transactions.
• Knowledge of automotive parts and supplies preferred.
• Excellent organizational and time management skills
• Analytical abilities and aptitude in problem-solving
• Accurate and professional written and verbal communication skills
• Minimum one-year experience using Car Software; Preferably Mitchell 1 Pro Demand

Job Type: Full-time

Pay: $17.00 - $20.00 per hour

Expected hours: 40 per week

Benefits:

• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Experience:

• Microsoft Office: 1 year (Preferred)
• Administrative experience: 1 year (Preferred)

Ability to Commute:

• Naples, FL 34108 (Required)

Work Location: In person