We are seeking a Hotel Guest Service Representative to join our Country Inn & Suites team. This candidate should possess, a Customer friendly attitude, outgoing personality a plus. Must work well with others and communicate well verbally and in writing. Experience using computers in a business setting required. Must be comfortable answering phones and using computer as you will need to multi-task phone communication and computer data input. Able to stand/walk for an 8 hour shift which includes (2) fifteen-minute breaks and a 30-minute meal break, (breaks may be interrupted by phone calls or guests). Able to load, unload washer/dryer and fold laundry when not attending to phone calls or guests. Training on the Property Management System will be done with managers over several weeks before working alone. No previous hotel experience required but previous customer service experience beneficial. Working area and guest service area must be kept clean and sanitized regularly. Minimum high school graduate with competent reading/writing skills.

Responsibilities:

• Register and assign rooms to guests
• Confirm phone, walk in and online reservations
• Create bookings on PMS
• Respond to guest needs, requests, and complaints
• Collect payment from departing guests
• Keep records of occupied rooms and guests
• Communicate pertinent guest information to designated departments
• Monitor and maintain safety of guests using camera system throughout hotel. Monitor fire alarm and respond if needed to alarm.
• Monitor business desk in lobby
• Load, unload, fold, stack and organize sheets, towels and assorted laundry
• Solicit or inquire with guests about business or leisure requirements while at the hotel

​ Qualifications:

• Previous experience in customer service, front desk service, or other related fields preferred
• Ability to build rapport with guests
• Strong organizational skills
• Excellent written and verbal communication skills
• Lift, bend and carry 20 pounds,