Are you an experienced professional with a knack for hospitality and a passion for customer care? We are seeking a dedicated individual to join our team as a Receptionist and Customer Care Specialist. If you are mature, friendly, caring, and compassionate with a track record of delivering exceptional customer service, we want to hear from you!

We are a family owned and operated cemetery, arboretum and community events center serving Arlington and the greater Northern Virginia community since 1917. We provide a full range of cemetery services for hundreds of area families annually and host many onsite community events and catered post-service receptions in our 3411 onsite reception and event center. Our service to the community is expanding and the receptionist/customer care position is a key element in our service team model.

Key Responsibilities:
• Greet and welcome guests with warmth and professionalism.
• Manage incoming calls and emails, directing inquiries to the appropriate department.
• Provide attentive and personalized customer service to address inquiries and resolve issues.
• Maintain a clean and organized reception area, ensuring a welcoming atmosphere for visitors.
• Assist with administrative tasks as needed, including scheduling appointments and managing office supplies.

Requirements:
• Previous experience in a receptionist or customer care role preferred.
• Excellent communication skills, both verbal and written.
• Strong interpersonal skills with a genuine desire to help others.
• Ability to work with and support grieving clients with sensitivity and care.
• Proficiency in Microsoft/Google Office Suite applications and basic office equipment.
• High school diploma or equivalent; additional certification in customer service is a plus.

Why Join Us:
• Generous compensation package with full benefits.
• Opportunities for professional development and growth.
• Supportive and inclusive work environment.
• Make a meaningful impact by providing exceptional service to our customers.

If you are ready to take the next step in your career and become part of a dynamic team dedicated to excellence, apply now! To schedule your confidential interview, please submit your resume and cover letter highlighting your relevant experience and why you would be a great fit for this role. We look forward to hearing from you.! Submit resume to: daun@columbiagardenscemetery.org or call: 703-527-1235