2 ASWAT Jobs near me
ASWAT is Hiring a Technical Support Engineer Near Albany, NY
Job Description
We are currently seeking a Technical Support Engineer to join our team at ZIWO - KSA Team .
About ZIWO:
ZIWO is an Omnichannel Cloud Contact Center Software ( CCAAS ) offering seamless communication solutions for businesses worldwide, encompassing Phone, WhatsApp, and SMS interactions. With ready-made plugins for most CRMs and an open API architecture, ZIWO facilitates integration with any application, ensuring flexibility and ease of use.
ZIWO connects users across 145 countries, including the GCC, enabling instant expansion into new markets.
Technical/Interpersonal Competencies:
- Knowledge of Object-Oriented Programming (OOP)
- Outstanding customer-service skills and a dedication to the customer’s experience.
- Basic knowledge of Freeswitch / Asterisk
- Good knowledge of using API tools like Postman, and Swagger.
- Hands-on Experience with Low Code Automation Tools.
Responsibilities:
- Implementation of Cloud IVR Solutions
- Interaction with clients to understand technical requirements.
- Work under tight deadlines and respond to dynamic technical challenges
- Develop and maintain documentation for the design and solution
- Provide technical support and respond to customers requests
- Flexible working hours to provide timely and accurate solutions
Qualifications:
- Proven experience as a Software Developer, Software Engineer, or similar role.
- Proven Experience with Shell Scripting (Bash, Python ..)
- Understanding of REST and SOAP APIs
- Hands-on Experience with Linux OS
- Good IT troubleshooting skills
- Hands-on Experience with providing technical support to customers via phone or email
- Excellence English Communication Skills
- Good knowledge of using Mac OS along with Windows OS
We believe in equal opportunities for all talents, fostering a professional environment where diversity is celebrated and valued. Join our team where everyone is empowered to thrive and contribute their unique perspectives.
Job Summary
Full Time
$78k-96k (estimate)
06/28/2024
07/13/2024
The following is the career advancement route for Technical Support Engineer positions, which can be used as a reference in future career path planning. As a Technical Support Engineer, it can be promoted into senior positions as a Technical Support Analyst III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Technical Support Engineer. You can explore the career advancement for a Technical Support Engineer below and select your interested title to get hiring information.
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Quotes from people on Technical Support Engineer job description and responsibilities
Responsible for providing technical support to clients in person and remotely.
02/27/2022: Tallahassee, FL
Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
01/25/2022: Paramus, NJ
Technical support engineers need to rise above, and not respond with anger or frustration.
03/24/2022: Grand Forks, ND
Technical support specialists provide assistance to customers experiencing technical, software and hardware problems.
02/19/2022: Huntington, NY
They ensure that all technical aspects are functioning optimally.
03/02/2022: Champaign, IL
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Technical Support Engineer jobs
Taking ownership of customer issues reported and seeing problems through to resolution
04/11/2022: Chillicothe, OH
Patience, friendliness, and clear, non-technical communication are necessary to ensure customers don’t feel frustrated or talked down to.
03/29/2022: Orange, CA
A Technical Support Engineer provides customer service for computer hardware and software.
03/30/2022: Grand Forks, ND
Technical support engineers require a variety of hard skills and soft skills.
04/10/2022: Killeen, TX
A Technical Support Engineer duties and responsibilities may revolve around maximizing computer system capabilities and making recommendations.
01/31/2022: Lawrence, MA
Step 3: View the best colleges and universities for Technical Support Engineer.
