Presana Homes is a full service property management company based in Corpus Christi focused on vacation rentals, short term rentals, and corporate housing. Presana deals with leasing, marketing, social media marketing, revenue management, pricing optimization, and currently manages over 27 properties in the Coastal Bend.

SUMMARY OF POSITION:

The property assistant will assist the Owner and work closely with all guests and tenants and cleaning teams and other service personnel.

ESSENTIAL JOB FUNCTIONS:

Assists in daily communication with guests and tenants

Ensures buildings and rentals maintain certain occupancy levels per company requirements

Assists in updating property service and maintenance logs

Assists in securing repair and service personnel

Assists in drafting and finalizing short term and long term leases

Assists in property showings to prospective guests and tenants, process applications, and outline terms and conditions of long term and short term rental guidelines

Collects and records payments and expenses in Quickbooks

Investigates and resolves customer issues in a timely manner with proper notification to management

Coordinate with vendors for trash removal, landscaping, internet issues, cleaning, and other turnover related tasks and duties

Complies with anti-discrimination laws with regard to housing, renting, and advertising and will follow company protocols as necessary

REQUIRED SKILLS / ABILITIES

The individual must possess a customer service focused background with high interpersonal skills, time management, organization, and able to perform the essential functions of the job, with or without reasonable accommodations and should possess some or all of the following skillsets:

Excellent phone, online, and in-person communication skills

Able to work flexible hours as needed to resolve customer issues

Have the ability to handle small maintenance issues such as lock outs, changing AC filters, light cleans

Excellent customer service skills

Must possess an attention to detail and ability to follow outline processes and procedures

Has a high ability to work through customer issues with a positive attitude and ensure timely resolutions

Experience with Quickbooks, customer relationship management platforms, and other CRM systems is a plus

Experience with vacations rental platforms like Airbnb, VRBO, Homeaway, is a plus but not required

Ability to develop and improve processes and procedures and potential assistance in training new members as needed to the team

Experience using Google Documents, Google Files or other systems for accurate task resolution and recording

EDUCATION AND EXPERIENCE

High school diploma or GED required.

At least one year of experience preferred.

PHYSICAL DEMANDS

Ability to walk for extended periods of time.

Ability to climb stairs where necessary.

Ability to lift up to 20 pounds.

Must have a valid drivers license and ability to drive 3-7 days a week for property showings and other issues

WORK ENVIRONMENT

Primary work environment will be remotely with 3-4 days visiting the properties to complete weekly task lists and inspection checklists. You have the ability to work remotely for the majority of the time but will need to be on site to respond and document maintenance and customer issues.

Additional trips will be required to show prospective tenants the vacant units and other tasks as needed including supply pickups from Sam’s Club or other stores as needed.

Pay Rate: $17-20 dependent on experience

EEO Statement

Presana Homes is an Equal Opportunity Employer. Presana does not discriminate against race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other classes covered by appropriate law. All employment decisions are made on the basis of qualifications, merit, and business need.