Description

Responsible for promoting Mackenthun's Exceptional Experience by greeting each customer with a smile and offering assistance.

This position is responsible for greeting customers, taking customer orders and payment, preparing and delivering coffee and non-coffee products in a timely manner, and creating a positive energetic atmosphere for our customers.

Essential Duties & Responsibilities

Customer service and shift work including welcoming customers to the coffee shop, taking orders and accurately processing payments using the cash register.

Prepare beverages and serve products according to department standards and procedures.

Provide supervision, delegating tasks to staff as needed and answering barista and customer questions.

Work to develop familiarity with customers by knowing name, favorite or usual order.

Follow all cash handling and payment accepting policies and procedures.

Stock and organize the department as needed.

Ensure that seating area, ie. tables, counters, chairs, floor are clean and free of debris.

Prepare products for later shifts, weigh out beans for the rest of the day and the next shift. Prepare oatmeal cups, cold press, and cooler mix.

Responsible for following safe food guidelines.

Responsible for making sure quality control is being met to safety standards.

Financial Responsibilities

Minimize department losses due to improper product handling, storage, damage and spoils.

Perform duties in a manner that safeguards company equipment, resources and image.

Other Duties

Other duties as assigned.

Requirements

Must be at least 18 years of age, however, can work at 17 years old with experience.

Restaurant, retail or customer service experience preferred.

Minimum High School Diploma or GED preferred but not necessary.

Be a positive and creative trend-setter with excellent customer service skills, problem solving and decision making skills.

Prior supervisory experience preferred.

Must be willing to learn the characteristics and qualities of the products and services Mackenthun's offers.

Must be honest and dependable.

Must be able to work independently, be self motivated, and work as a team member.

Must have an interest in selling food and a desire to learn the characteristics and qualities of the products and services Mackenthun's has to offer, in particular Mackenthun's Signature items.

Must be able to clearly speak, read and write the English language.

Provide supervision as needed to ensure excellent customer service and personal productivity.

Physical Demands

Constant standing, walking, hearing, seeing for long periods of time.

Frequent repetitive hand and wrist motions, bending at the waist, reaching arm's length/above shoulders/below waist, crouching, stooping, kneeling.

This position requires close/distance/peripheral vision, depth perception and color vision.

Training

Training provided on coffee shop standards and processes including equipment operation, food safety, personal safety, harassment prevention.

Equipment Used

Includes but not limited to: Microwave Convection/Impingement Oven, Refrigerated Display Case, Electronic Sales Register, Ice Cuber, Sinks, Cold Brew Coffee Dispenser, Nitrogen Generator, Refrigerator, Bar Blender, Hot Water Dispenser, Glass Filler, Coffee Grinder, Scale, Coffee Brewer, Coffee Dispenser, Espresso Machine, Carbonator, Chiller, Soda Gun.

Work Environment

Work performed in a variety of indoor environments including refrigerated, wet, hot, cold and around machine/equipment noise on a terrazzo floor.

Exposure to cleaning chemicals.

Associates work as a team and individually in a smoke-free facility with a multifaceted and fast paced environment.