Job Overview:

We are seeking a dedicated Front Desk Agent to join our team at Oasis Inn & Suites and Starlight Inn in the hospitality industry. As the first point of contact for guests, you will play a crucial role in providing exceptional customer service and ensuring guest satisfaction throughout their stay.

Duties:

- Sales, up-sales of rooms and rentable facilities

- Promotion of onsite facilities

- Marketing and guest management

- Greet and welcome guests upon arrival with a friendly and professional demeanor
- Check guests in and out efficiently, processing payments and providing necessary information
- Handle guest inquiries, requests, and complaints promptly and courteously
- Assist with reservations, room assignments, and room changes as needed
- Perform night audit duties to ensure accuracy in financial transactions
- Utilize phone systems to answer incoming calls, take messages, and transfer calls to appropriate departments
- Maintain a clean and organized front desk area

- Team player with front desk, maintenance and housekeeping

- Assist in Laundry to help prepare rooms for sale
- Collaborate with other hotel staff to ensure seamless guest experiences

Skills:

- Strong work ethic

- Prior experience in hospitality management or a similar role preferred
- Strong customer service skills with a focus on guest relations
- Knowledge of hotel management systems and procedures
- Familiarity with processes is a plus
- Excellent communication skills and professional phone etiquette
- Ability to speak multiple languages is advantageous in catering to diverse guests

Join our team as a Front Desk Agent and be part of creating memorable experiences for our guests. If you have a passion for hospitality and thrive in a fast-paced environment, we welcome your application.

Job Types: Full-time, Part-time

Pay: $16.00 - $22.28 per hour

Expected hours: 8 – 32 per week

Benefits:

• Professional development assistance

Schedule:

• 8 hour shift
• Day shift
• Evenings as needed
• Evening shift
• Holidays
• Monday to Friday
• Morning shift
• Nights as needed
• Night shift
• On call
• Overnight shift
• Weekends as needed

Work setting:

• In-person

People with a criminal record are encouraged to apply

Education:

• High school or equivalent (Preferred)

Experience:

• Hotel experience: 2 years (Preferred)

Ability to Commute:

• Twentynine Palms, CA 92277 (Required)

Ability to Relocate:

• Twentynine Palms, CA 92277: Relocate before starting work (Required)

Work Location: In person