Job Description

This is a remote position.

Job Description

We are a family-owned and operated plumbing service provider! We are looking for candidates only in the UNITED STATE.(Usa) only.

We aim to provide the highest level of customer satisfaction. This is a remote / work from home job.

We believe that we are called to treat every person we meet with love and respect.

We take pride in our work, and treat each job as if it were in our own home.

We strive to be known for our extraordinary service and attention to detail.

If you are looking for a friendly, honest, and efficient plumbing provider, Paul the Plumber is a company you can trust!

Responsibilities :

You will be responsible for helping customers by providing product and service information and resolving technical issues

Come work with a company that treats their customers like they are royalty!

You will promote customer satisfaction by converting incoming customer calls into booked service appointments

You will need to learn the call script in order to sound professional and authentic when speaking with our customers.

Participate in training so that you grow and develop as a professional

Maintain and update our customer database with complete and accurate information

Deliver call scripts with an authentic cadence; be clear, compelling, and personable

Respond to customer requests, resolving issues and promoting the brand

Be professional and establish customer rapport, encouraging repeat business

Participate in training to boost booked calls and practice outbound calling

Adhere to the company’s plan for resolving customer complaints quickly and favorably

Requirements

Requirements

• Previous customer service experience in industries such as hospitality, financial services, retail or restaurant is preferred
• Ability, willingness, and comfort to engage with customers
• Strong verbal communication
• Exceptional attention to detail and ability to multi-task
• Able to work flexible hours, including early morning, evenings,
• English fluency is required

Benefits

Pay Range : $19 to $29 per hour

Benefits : Health insurance (we cover half!), dental and vision insurance, paid vacation, sick leave, holidays, and a 401(k) with a company match

Requirements

Requirements

• Previous customer service experience in industries such as hospitality, financial services, retail or restaurant is preferred
• Ability, willingness, and comfort to engage with customers
• Strong verbal communication
• Exceptional attention to detail and ability to multi-task
• Able to work flexible hours, including early morning, evenings,
• English fluency is required

Last updated : 2024-06-27