SPIN is a ping pong social club with a focus on high-volume events, an elevated food and beverage program, and exciting programming which is entertaining and always unexpected.
SPIN’s Assistant General Manager must have previous management experience in the restaurant/hospitality/entertainment industry in addition to experience with catering and events. AGM’s must demonstrate superior skills in customer service and interpersonal communication. In this role, you will be expected to coach and develop hourly employees which includes performance reviews, create work schedules, and monitor labor usage, and drive F&B sales in a way that is motivating and effective.
SPIN’s environment is dynamic and ever changing, as the AGM you must quickly comprehend the complex relationships of walk-in traffic, corporate events, club members and league participants, modulate expectations and ensure a positive experience for all. We are looking for our AGM to be an excellent creative problem solver, who can help support the management teams (Chef, Event Sales, Floor Managers, etc.) as well as hourly staff to reach their fullest potential. SPIN’s Assistant General Manager will also be responsible for learning and executing the back office role of location General Manager including cash management and perform all necessary duties when the General Manager is not present. If you are looking for an exciting challenge and to work with one of the best teams out there, apply today! We can’t wait to meet you!
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Provide positive leadership and accountability for millions a year sport-based entertainment venue.
• Drive sales and revenue in food service/activity based environment utilizing superior floor management and interaction with team.
• Coach and develop front line employees.
• Conduct regular performance management reviews with employees holding team accountable for results.
• Learn and execute back office role of location including cash management and perform all necessary duties when General Manager not present.
• Create effective work schedules and monitor labor usage for the location while complying with State and Federal labor regulations.
• Ensure consistent execution of corporate events as scheduled, monitoring guest satisfaction and good presentation and staff interaction.
• Must quickly comprehend the complex relationships of walk-in traffic, corporate events, club members and league participants, modulate expectations and ensure a positive experience for all.
• Work productively and help oversee other members of location management team: Chef, Event Sales, Floor Managers, etc.
Qualifications
• 3-4 years’ experience in restaurant/hospitality/entertainment management required.
• Superior customer service and interpersonal skills.
• Strong written/verbal communication skills.
• Previous experience in catering and events execution along with functional understanding of food service and kitchen operation, comfortable monitoring food and beverage cost of sales.
• Experience with Microsoft Office suite.
Acknowledgement
I acknowledge that I have read this job description and I understand all the job duties and responsibilities contained herein. I acknowledge that I am able to perform the essential tasks as outlined with or without reasonable accommodation. I understand that my job may change on a temporary or regular basis according to the needs of the company without it being specifically included in the job description.
