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Customer Service Representative
$38k-48k (estimate)
Full Time | Restaurants & Catering Services 4 Days Ago
Save

Tony P’s Dockside Grill is Hiring a Remote Customer Service Representative

The Customer Service Representative will provide outstanding service to our customers by responding to a high level of inbound customer calls, inquiries.
The CSR's will actively engage customers to ensure complete understanding of the issues and provide accurate and efficient responses in a prompt, respectful and courteous manner.
This role will act as the primary liaison to the clients and build critical relationships to assure customer satisfaction. Communications are primarily by way of telephone and email.
Responsibilities:
    Handle incoming calls and emails from customers, addressing their queries, providing product information, and resolving issues promptly.
    Ensure timely and accurate order processing.
    Establishes and maintains cordial customer relations through telephone contact
    Work with customers, sales reps and sales management over the phone and email.
    Execute contract maintenance and inform customers of pricing contract changes
    Strong organizational and time management abilities, with the capacity to handle multiple tasks and prioritize effectively.
    Process purchase orders and order restock of inventory.
    Managing order processing for customers using proprietary order-entry systems.
    Work with our technical support and collection personnel to expedite orders and resolve customer problems.
    Maintain relationships, gather feedback, and follow up with customers to ensure customer satisfaction.
    Other duties as assigned
Requirements:
    Must have the ability to handle large volume of inbound calls
    Must have the ability to maintain cordial customer relations
    Effective working in teams to achieve the department's objectives
    Strong decision making, problem resolution and creative thinking skills
    Microsoft Office including; Word, Excel, and Outlook preferred.
    Great follow up skills, excellent verbal and written communication skills
    Ability to write legibly with correct spelling, grammar, and punctuation
    Self-starter.
    Must have strong organizational skills
    Excellent telephone skills and the ability to handle multiple daily telephone calls in a positive manner
Benefits:
    $35 - $50 per hour
    Medical, Dental, and Vision offerings
    On-the-job training
    Full Time/ Part Time / Work From Home
    Flexible schedule
    Paid Holidays and Personal Time Off
    Weekly Direct Deposit
    Voluntary Life and AD&D, Short / Long Term Disability, plus other voluntary coverages
    401(k) with match
    Referral program
    Pre-Paid Legal and Employee Assistance Programs

Job Summary

JOB TYPE

Full Time

INDUSTRY

Restaurants & Catering Services

SALARY

$38k-48k (estimate)

POST DATE

07/03/2024

EXPIRATION DATE

09/01/2024

WEBSITE

tonyps.com

HEADQUARTERS

MARINA DEL REY, CA

SIZE

50 - 100

TYPE

Private

CEO

TONY PALERMO

REVENUE

$10M - $50M

INDUSTRY

Restaurants & Catering Services

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