Job Overview:

We are seeking an exceptional Assistant Manager to join our dynamic team in an aviation oriented business. This role is ideal for a motivated and organized individual who is eager to take on new challenges and contribute to the success of Fixed Base Aviation Operation.

Responsibilities:

- Assist the President in managing daily operations, including opening and closing procedures, inventory management, and bookeeping.
- Train and develop team members, focusing on customer service, retail math, and sales techniques.
- Conduct employee orientations, ensuring new hires understand company policies, procedures, and expectations.
- Provide ongoing training and coaching to improve employee performance and customer satisfaction.
- Handle customer complaints and concerns in a professional and courteous manner.
- Collaborate with department heads to achieve sales targets and optimize company profitability.
- Conduct interviews and participate in the hiring process to ensure the best candidates are selected for the team.
- Utilize retail math skills to analyze sales data and make informed decisions about inventory management and product placement.
- Demonstrate excellent communication and phone etiquette skills to effectively communicate with team members, customers, and vendors.
- Maintain a clean, organized, and safe environment, adhering to company standards and health and safety regulations.
- Possess a strong understanding of management principles, including inventory control, labor management, and sales strategies.

Qualifications:

- High school diploma or equivalent required.
- Previous experience in retail management or a related field is essential.
- Proven track record of providing excellent customer service.
- Strong communication and leadership skills.
- Ability to work in a fast-paced environment with minimal supervision.
- Multilingual skills are an asset.
- Ability to work a flexible schedule, including evenings, weekends, and holidays.
- Willingness to learn and adapt to new systems and processes.
- Strong training development skills, with a focus on employee engagement and growth.
- A strong commitment to maintaining a clean, organized, and safe store environment.

Skills:

- Excellent customer service skills.
- Strong communication and phone etiquette skills.
- Ability to conduct employee orientations and training sessions.
- Experience in retail management and training development.
- Proficiency in retail math and inventory management.
- Effective interviewing skills.
- Fluency in multiple languages is an asset.
- Ability to work in an aviation service environment and adapt to new systems and processes.

-Basic bookkeeping skills, familiarity with Quickbooks preferred

Job Type: Full-time

Pay: $40,000.00 - $50,000.00 per year

Benefits:

• 401(k) matching
• Flexible schedule
• Health insurance

Shift:

• 8 hour shift

Education:

• High school or equivalent (Required)

Experience:

• Inventory control: 1 year (Required)
• Customer service: 1 year (Required)

Ability to Commute:

• Harlingen, TX 78550 (Required)

Ability to Relocate:

• Harlingen, TX 78550: Relocate before starting work (Required)

Work Location: In person