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Arizona Central Credit Union is Hiring a Call center associate Near Phoenix, AZ
Arizona Central Credit Union Ranked Top 10 Credit Unions in AZ for 2024 "Ranking Arizona : Top 10 credit unions for 2023" AZBIGMEDIA Arizona Central Credit Union offers a comprehensive benefits package, including medical, dental, vision, 401(k) with up to 6% match, an employee assistance program, and much more! Role : A key component of this service delivery is to build long-term member relationships by identifying the financial needs of our members and offering them a Credit Union solution.
In addition, the position answers and processes phone, email, and chat transactions; explains products and services; responds to problems and concerns, and directs phone calls to the appropriate department.
Assists members and potential members that call, chat, or email the credit union by answering questions and concerns and providing information regarding accounts.
Perform transfers, stop payments, process loan advances, quote loan payoffs, address changes, and other transactions, and performs required research to assist members in corrections / explanation of transactions on their accounts.
Hours : Monday - Friday : 8 : 45 am - 5 : 45 pm Remote work is available after three months (Hybrid). Knowledge, Skills, and Abilities : Experience : Up to six months of banking or call center experience preferred Education : A high school diploma or GED Powered by JazzHR
Last updated : 2024-09-11
Job Summary
Full Time
Banking
$47k-62k (estimate)
09/13/2024
12/10/2024
azcentralcu.org
PHOENIX, AZ
100 - 200
1939
TODD PEARSON
$10M - $50M
Banking
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The job skills required for Call center associate include Call Center, etc. Having related job skills and expertise will give you an advantage when applying to be a Call center associate. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Call center associate. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Call center associate positions, which can be used as a reference in future career path planning. As a Call center associate, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Call center associate. You can explore the career advancement for a Call center associate below and select your interested title to get hiring information.
If you are interested in becoming a Call Center Associate, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Call Center Associate for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Call Center Associate job description and responsibilities
Managing large amounts of inbound and outbound calls in a timely manner.
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Following call center “scripts” when handling different topics.
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Identifying customers’ needs, clarify information, research every issue and providing solutions .
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Call Center Associates are responsible for keeping records of all conversations in our call center database in a comprehensible way.
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They will listen to clients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Call Center Associate jobs
Provide outstanding customer service.
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Update customer information as required.
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Maintain confidentiality of information.
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Observe proper call center etiquette.
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Process and log incoming calls into the CRM system.
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Step 3: View the best colleges and universities for Call Center Associate.
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