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Job Summary :
Would you like to be part of an amazing team that helps Arizonans thrive? At the Department of Economic Security (DES) we strengthen individuals, families, and communities for a better quality of life.
DES is looking for individuals who are committed to service, community, and teamwork. To learn more about DES please visit or click on the link to view Our DES’ video. Come Join the DES Team!
If you enjoy helping people and being recognized for your efforts, a customer service career at the Arizona Department of Economic Security (DES) is the job for you.
The Department of Economic Security, Division of Benefits and Medical Eligibility is seeking an experienced and highly motivated individual to join our team as a Customer Service Representative 2 in our Payson Field Office.
This position is the first point of contact in the office. This position, under general supervision, will screen Medical Assistance (MA), Nutritional Assistance (NA), and Cash Assistance (CA) applications.
The member will use the state system to record details of customer interactions, complaints, or comments as well as details on actions taken to assist the customer.
This is an in-person, on-site position.
Job Duties :
Essential Duties and Responsibilities include but are not limited to :
Knowledge, Skills & Abilities (KSAs) :
Knowledge of :
Skills in :
Ability to :
Selective Preference(s) :
The ideal candidate for this position will have :
At least one year experience in a direct contact, customer service environment.
Pre-Employment Requirements :
Benefits :
The Arizona Department of Economic Security offers a comprehensive benefits package to include :
Learn more about the Paid Parental Leave pilot program . For a complete list of benefits provided by The State of Arizona, please visit our
Retirement :
State employees are required to participate in the Arizona State Retirement System (ASRS), the State sponsored retirement contribution plan and the Long-Term Disability (LTD) program after a 27-week waiting period.
The ASRS defined benefit plan provides for life-long income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of tax-deferred retirement investments.
On, or shortly after, your first day of work you will be provided with additional information about the available insurance plans, enrollment instructions, submission deadlines and effective dates.
Full Time
$38k-47k (estimate)
05/26/2024
07/03/2024
The job skills required for CUSTOMER SERVICE REPRESENTATIVE 2 include Customer Service, Troubleshooting, Time Management, etc. Having related job skills and expertise will give you an advantage when applying to be a CUSTOMER SERVICE REPRESENTATIVE 2. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by CUSTOMER SERVICE REPRESENTATIVE 2. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for CUSTOMER SERVICE REPRESENTATIVE 2 positions, which can be used as a reference in future career path planning. As a CUSTOMER SERVICE REPRESENTATIVE 2, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary CUSTOMER SERVICE REPRESENTATIVE 2. You can explore the career advancement for a CUSTOMER SERVICE REPRESENTATIVE 2 below and select your interested title to get hiring information.