Job Summary: Performs diversified duties to provide best possible service to the industrial market customer base with the purpose of driving sales growth and optimizing customer experience. Essential Functions: • Work with inbound and/or outbound phone calls, email, social media and other forms of communication to address the needs of our customers. • Maintain customer satisfaction ratings based on explicit criteria implemented by the company. • Help facilitate, analyze and resolve (i.e., troubleshoot) customer issues. • Analyze and communicate lead times and customer order status. • Provide product support. • Investigate and follow up on questions/issues to resolve concerns in an accurate and timely manner. • Provide solutions, recommendations and product information with a sense of urgency, positivity and empathy. • Input data into the company computer platform. • Assist in creating ways for delivering excellent customer service to irate or problematic customers. Secondary Duties: • Data Entry Qualifications:
Strong organization and time management skills.
Ability to work in a fast pace environment and handle multiple requests simultaneously Education: High School Diploma or equivalent (GED) required. Post high school education is preferred Experience: Customer service, sales, training or member retention preferred Skills:
Ability to quickly learn program and product knowledge Knowledge of products, manufacturing processes and products
Intermediate Computer literacy utilizing Microsoft Word, Excel, PowerPoint and Outlook Special Requirements:
Polished phone demeanor, tone and etiquette is required
Excellent verbal and written communication skills
Ability to build relationships with clients, consumers and coworkers
Good diplomatic skills and tact during stressful situations Strong desire and passion to help people. WorkSmart is an Equal Employment Opportunity Employer. We prohibit discrimination and harassment with regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. In order to be considered for employment, applicants must have authorization to work in the United States.
Our company maintains a zero-tolerance policy for illegal drug use or possession in the workplace. Pre-employment drug screening may be conducted, and employees may be subject to random testing. Polished phone demeanor, Phone etiquette, Diplomatic skills,