TAPROOM SERVER, ALTERNATE ENDING BEER CO.

Job Responsibilities:

• Serve as a beer guide/ambassador for our guests, providing a unique experience and education for those who are new to craft beer
• Greet guests and explain our beer and food menu, assist with selections, and take orders in a positive and friendly manner
• Attend to guests before, during, and after their meals/drinks
• Assist with any to-go orders, beer and merch at the end of each meal
• Serve as an information hub for guests on all things related to the brewery/taproom (info on upcoming events, beers, food, specials, etc)
• Assist the FOH team with side work as needed, including folding linens, to-go packaging, cleaning of taproom, and other service prep/clean-up

Qualifications:

• Flexible hours are required (able to work days, nights, weekends, holidays)
• Knowledge of menu items, including beers, wines, and food
• Knowledge of POS systems and basic computer skills
• Working knowledge of craft beer styles
• Certificates/Licenses: Alcohol Awareness Training (T.I.P.S. Certification), Cicerone Level 1 certification recommended
• Meets state age requirements for handling alcoholic beverages
• Able to tolerate pressure and work calmly and efficiently during busy times
• Exhibits an excellent service attitude and be willing to go out of their way to accommodate the guests and exceed their expectations
• Shows enthusiasm for the job and for Alternate Ending
• Is considerate, patient and willing to help out fellow employees
• Is courteous, has a friendly personality and professional appearance.
• Exhibits strong problem solving, communication, and interpersonal skills.
• Is observant and thorough, responsible and punctual.

Physical Requirements:

• Must be able to stand/walk for 8 hours; bend, push, pull; lift 25-50lbs
• Frequently stands, walks, talks and hears; uses hands, reaches with hands and arms; occasionally sits, climbs, balances, stoops, kneels, crawls, crouches, taste or smells
• Environment/Noise: Occasionally works in extreme heat, wet or humid conditions. Noise level is moderate
• Occasionally works in outdoor weather conditions