4 Jobs in Abilene, TX
Visual Edge IT is Hiring a Customer Service Representative Near Abilene, TX
With over 20 years of experience and a nationwide presence, Visual Edge IT provides unbeatable managed IT services, cybersecurity solutions, and document workflow innovations.
Join our team of over 1,000 passionate professionals and become a game-changer in the world of technology. With a focus on employee empowerment and a supportive work environment, Visual Edge IT is where champions thrive and new heights are reached.
Job Description:We are seeking a friendly, outgoing, and customer-focused individual to join our team as a Customer Service Agent at our National Smart Center within Visual Edge IT. As a member of our Smart Center team, you will be responsible for providing exceptional customer service while assisting customers with their inquiries and issues. This role requires the ability to resolve problems by placing service calls for customers, as well as the ability to multitask and prioritize tasks in a fast-paced environment with exceptional customer satisfaction in mind.
Primary Responsibilities:
- Answer incoming calls promptly and courteously.
- Listen to customers’ inquiries and concerns and provide timely and accurate information.
- Process tickets through the helpdesk by redirecting customers to the proper department or placing service calls.
- Place service calls for copy machine hardware, software and maintenance issues.
- Document all customer interactions and maintain accurate records.
- Collaborate with other departments to ensure prompt resolution of customer issues.
- Attend regular training sessions to improve knowledge and skills.
- Other duties as assigned.
- Basic knowledge of computer hardware and software.
- Microsoft Office suites (Excel and Word).
- Prioritize workload and meet deadlines.
- Be a strong communicator, both orally and in writing.
- Be a team-oriented, problem solver who takes ownership of work performed.
Any combination equivalent to experience and education that could likely provide the required knowledge and abilities is qualifying.
Education: Equivalent to the completion of the twelfth grade. College degree preferred.
Experience: Two years of experience in a customer service role, preferably in a call center environment.
At Visual Edge IT, we are proud to provide:Work-Life BalanceVisual Edge IT promotes a healthy work-life balance for employees by offering competitive pay, PTO, and nine paid holidays per year. We are always reviewing and finding new ways to support our employees’ unique needs.
Career PathWe encourage growth from within Visual Edge IT. We seek outside candidates who are driven that we can nurture along a career path and we hire/promote internally. We also have opportunities to develop talent through training programs.
Insurance BenefitsWe offer multiple plans to choose from to fit your individual needs. We offer medical, HSA, dental, vision, short-term disability, long-term disability, voluntary life insurance, employee assistance program, and wellness programs. We provide all of our employees a $50k life insurance policy at no cost to our team members.
401(k)Visual Edge gives employees access to a 401k program and offers an employer match benefit. Visual Edge IT will match 100% of an employee’s contribution up to the first 3% and will provide an additional 50% match on the next 2% of the employee contribution.
An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Job Summary
Full Time
$55k-72k (estimate)
06/03/2024
07/20/2024
The job skills required for Customer Service Representative include Customer Service, Call Center, Microsoft Office, Customer Satisfaction, Dedication, Customer Interaction, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.
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