Job Description: Director of Operations

Company: Imperial Cleaning

Location: Amityville, NY

We are seeking an experienced and dynamic Director of Operations to join our team at Imperial Cleaning. As the Director of Operations, you will play a pivotal role in ensuring the smooth functioning of our organization and optimizing overall efficiency and productivity. We are looking for someone who can effectively manage internal relationships, drive project management initiatives, maintain client relationships, and lead a team to deliver exceptional results.

Responsibilities:

• Develop and maintain internal relationships across the company, fostering a creative, productive, collaborative, and enjoyable work environment.

• Recruit, interview, hire, and terminate employees as necessary.

• Review, design, and oversee improvements to the company structure to enhance overall efficiency and productivity.

• Manage project timelines and provide team leadership, collaborating with internal teams, external vendors, and contractors.

• Establish and grow Regional Manager relationships and manage compliance to corporate strategic initiatives.

• Establish and maintain client relationships, serving as the main point of contact for client executives, employees, and external partners.

• Perform walkthroughs and develop pricing for prospective clients, ensuring profitability.

• Develop proposals and submit bids for individual and RFP opportunities.

• Manage the on boarding of new clients and transition new accounts to Regional Managers while effectively managing customer service issues promptly and ensuring a satisfactory resolution.

• Prioritize superior customer service and satisfaction, assisting field management with resolving complex problems.

• Lead external client communication through emails, presentations, reports, meetings, and agendas.

• Oversee strategic business initiatives, including time reporting, inspections, and P&L under the direction of ownership.

• Collaborate with regional managers, district managers, account coordinators, and customer service to increase efficiency, professionalism, and staff management.

• Travel nationwide to oversee new business opportunities, account management, and client relationships.

• Monitor and report various key performance indicators (KPIs), identifying improvement opportunities in collaboration with field management.

• Conduct inspections with staff, providing instruction on proper processes.

• Organize and prioritize multiple tasks effectively in a demanding and fast-paced environment.

• Monitor and respond to emergencies, including nights and weekends, ensuring effective communication.

• Manage the company's fleet of 32 vehicles, including purchasing, registration, insurance, repairs, and logistics.

• Coordinate fleet vehicle branding, accident procedures, and maintenance.

• Manage fleet-related aspects such as Enterprise fleet website, EZpass/Sunpass, and gas card orders.

• Manage the parking app site and update drivers accordingly.

• Represent the company in depositions and lawsuits.

• Identify inefficiencies and strategize improvements in departmental processes and structure.

• Foster talent development and assist employees with career advancement opportunities.

• Implement annual employee evaluations to encourage open and honest feedback between employees and management.

• Oversee warehouse operations, including purchasing, inventory projections, receiving, and forklift operation.

• Provide general oversight of the company's building and grounds.

• Evaluate and purchase machinery, chemicals, and supplies based on pricing, effectiveness, and feedback from the cleaning team.

• Review and ensure compliance with OSHA standards, conduct safety training, and manage MSDS sheets.

• Lead the Safety Committee and conduct fire drills.

• Manage the relationship with ceiling restoration vendors, ensuring proper chemical usage and on-location performance.

• Approve and process expense reports and time-off requests.

Qualifications:

• Proven experience in operations management, preferably in a similar industry.

• Strong project management skills, with the ability to adhere to strict timelines and provide effective team leadership.

• Excellent communication and interpersonal skills to build and maintain relationships with internal and external stakeholders.

• Strong problem-solving and decision-making abilities, 24/7.

• Ability to work in a fast-paced and demanding environment, prioritizing multiple tasks effectively.

• Proficiency in Microsoft Office and other relevant software/tools.

• Flexibility to travel nationwide as required.

Preferred Qualifications:

• Bachelors degree or greater in Business Management or relevant field.

• At least 10 years or more of experience in development of strategic initiatives and business development, Implementing and executing.

• Self driven, independent thinker that is able to take initiative and devise creative solutions

• Experience working in operations

• Strong relationship building skills and an entrepreneurial approach that leverages further opportunities and growth

• Proven working experience as a supervising manager responsible for staff