Guest Service Representative

Our mission is Creating everlasting memories: One guest at a time!

Regardless of position, we look for individuals who are passionate about providing genuine heartfelt care to our guest and employees.

Holiday Inn Express & Suites Nashville Southeast Antioch is searching for a Guest Service Representative. This individual will be responsible for attending to the needs of hotel guests, especially during check-in and check-out. Must be able to work weekends.

ESSENTIAL JOB FUNCTIONS:

• Providing information to guests about hotel policies, services and amenities.
• Responding to requests from guests for assistance during their stay.
• Provide information about the local area (e.g. directions, places to eat, etc.)
• Selling rooms to “walk-in” customers.
• Entering/changing reservation information on the computer system.
• Posting charges to guest accounts.
• Processing payments from guests.
• Making necessary corrections to guest accounts.
• Informing housekeeping department about room status/availability.
• Listening for and responding to guest complaints.
• Operating hotel switchboard or PBX.
• Cleaning the front desk area.
• Maintaining daily logs and reports.
• Balancing shift work and cash drawers.
• Any other duties assigned by Supervisor.

Candidate must meet the following criteria:

• Have reliable transportation.
• Be punctual and possess a good attendance record.
• Flexible and can work mornings, evenings, weekends and holidays.
• Demonstrate strong guest service orientation and skills.
• Exhibit exceptional communication skills.
• Capable of quickly evaluating alternatives and decide on a plan of action.
• Proficiency in Microsoft Excel, Word and PowerPoint.

Job Types: Full-time, Part-time

Pay: From $14.00 per hour

Expected hours: 30 – 40 per week

Benefits:

• Dental insurance
• Employee discount
• Free parking
• Health insurance
• Life insurance
• Paid time off

Schedule:

• Day shift
• Holidays
• Weekends as needed

Work setting:

• In-person

Work Location: In person