**Overview:** We are seeking a skilled Front Desk Manager to join our team in the hospitality industry. The ideal candidate will have a passion for providing exceptional guest services and ensuring smooth hotel operations. **Responsibilities:** - Oversee all front desk operations, including check-in, check-out, and guest inquiries - Manage reservations and room assignments to optimize hotel occupancy - Train, supervise, and support front desk staff to deliver outstanding customer service - Handle guest complaints and issues promptly and professionally - Ensure compliance with hotel policies and procedures - Conduct night audits to reconcile daily transactions and prepare reports - Collaborate with other departments to coordinate guest services effectively **Skills:** - Proven experience in hotel management or a similar role - Exceptional customer service skills with a focus on guest satisfaction - Proficiency in front desk operations and reservation systems - Bilingual proficiency is a plus - Strong leadership abilities to manage a diverse team effectively - Knowledge of hospitality management practices and industry trends If you are passionate about hospitality, possess excellent organizational skills, and thrive in a fast-paced environment, we invite you to apply for the Front Desk Manager position at our resort.

Job Type: Full-time

Pay: $13.00 - $14.00 per hour

Schedule:

• Day shift
• Evening shift
• Nights as needed
• Night shift
• Rotating weekends

Work setting:

• In-person

Work Location: In person