10 Jobs in Austin, TX
Bunkhouse is Hiring an IT Support Technician Near Austin, TX
- Completes on-site work and support for IT infrastructure between MSP and associated IT vendors(s):
- Carrier, Internet/WIFI, phones, Property Management Systems (PMS), Point of Sale (POS)
- Coordinates with MSP to support administration of:
- User accounts and access of Microsoft environment (Active Directory, MS Exchange/Outlook, MS Office)
- Coordinate support on escalated tickets
- Attends scheduled meetings with MSP or properties
- Schedules and performs regular data and systems back up
- Secures physical access to computer rooms and other relevant areas in accordance with company policies and procedures
- Attends meetings as coordinated by IT Manager and Property General Managers
- Brings needs for major repair, and or investment to the attention of the IT Manager and General Manager(s)
- Assists IT Manager with annual budget guidelines and controlling costs while maintaining a secure and resilient IT environment
- Maintaining correct user count
- Maintaining correct inventory
- Scheduling maintenance and upgrades
- Assists with creation/changes to interface from POS to financials/inventory/Payroll and Accounting departments
- Works with IT manager, hotel operations and vendor(s) to manage changes to property IT systems prior to implementation
- Manages external providers and vendors while on-site to resolve issues
- Ensures documentation, manuals and procedures are created and updated
- Ensures security of data, network access and backup systems and controls departmental
- Contributes to the cost-effective operation of the company by administering to IT functions within budgetary guidelines
- Participates in projects and business process reviews where required
- Participates in regular meetings with your supervisor to update on progress and debrief.
- A certification Preferred
- Prefer hotel industry and retail experience or working knowledge
- Strong written, oral and interpersonal communication skills
- Highly self-motivated, self-directed and attentive to detail
- Ability to adjust schedule based on business needs
- Ability to analyze, diagnose, replicate, troubleshoot, and resolve standard to highly complex technical issues
- Ability to plan, organize, and efficiently manage multiple projects
- Ability to effectively prioritize and execute tasks in a high-pressure environment
- Exceptional communication skills
- 3 plus year of IT technical support experience
- Hotel and Restaurant systems IT experience preferred.
- High School Diploma or GED required
Job Summary
Full Time
$64k-81k (estimate)
06/29/2024
07/12/2024
bunkhouseco.com
FORT MILL, SC
25 - 50
Private
SAMANTHA SMALLEY
<$5M
Consumer Services
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Quotes from people on IT Support Technician job description and responsibilities
They help businesses and consumers optimize the use of their computers.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on IT Support Technician jobs
Must be willing to learn new task as the customers have very specific software and support requirements.
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Must have own vehicle for local travel to provide onsite support when required.
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Earn an associate or bachelor's degree.
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Earn tech-related certifications.
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Practice to fix common computer problems.
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Step 3: View the best colleges and universities for IT Support Technician.
