Vertical Supply Group (VSG) is looking for a dynamic individual to join our sales team at our Biddeford Maine location, Sterling Rope, as a Customer Service Representative. The right candidate will be an integral part of furthering VSG’s mission as a global leader in providing solutions for our customers to work and pursue their passions safely and efficiently at height. VSG is committed to providing innovative products and delivering the best customer experience.

Based in Greensboro, NC, and with additional sites in Maine, Nevada, California, Canada, and the UK, Vertical Supply Group is a diverse and growing business with many great career opportunities.

The Customer Service Representative provides support to dealers, reps, and the Sales department by handling inbound calls, helping to resolve customer or dealer issues, and entering and managing sales orders.

***Climbing, fire service, arbor, EMS, or other technical rope experience is a plus***

This position is full-time, M-F in person, at our Biddeford, Maine location Sterling Rope.

Benefits include:

• Company paid medical insurance.
• Eligibility for Bonus pay.
• 401K program
• Access to online learning programs.
• Excellent PTO program

The right candidate will:

· Provide exceptional customer service to dealers, reps, and both internal and external customers.

· Manage preliminary sales entry process, including taking and entering sales orders by phone, fax, email, EDI, and online channels.

· Serve as initial point of contact for customer inquiries, ensuring all interactions are handled in a professional, friendly, and helpful manner.

· Coordinate with warehouse to ensure accurate and timely shipment of orders, communicating any issues to Sales team.

· Collaborate with Sales and Accounting to maintain an accurate customer database, ensuring that account information is correct, and any issues are resolved in a timely manner.

· Maintain understanding of Sterling Rope products and applications, such that accurate assistance can be provided to customers.

· Maintain confidentiality.

Qualifications include:

· Strong technology skills and experience with MS Office.

· Strong attention to detail.

· Strong communication, sales, and customer service skills, as well as the ability to work effectively both independently and as part of a team.

Interested candidates should send cover letter and resume to Beth Moore, SR HR Manager, VSG Biddeford @ BethM@verticalsupplygroup.com

Visit Careers – VSG (verticalsupplygroup.com) for more information

Vertical Supply Group is an equal-opportunity employer.