Job Req ID: 115351
Director of Catering
We are seeking a Director of Catering. The Director of catering provides the day-to-day vision, planning, and direction for Catering operations on campus with a focus on guest satisfaction and engagement, quality execution, and service. They will work closely with the Executive Director of Operations, the Catering Executive Chef, and the Campus Executive Chef in developing and executing menus, presentations, and service standards.
Focusing on the guest experience and quality execution will be vitally important in the role. This leader will be responsible for the development and growth of the catering operations team as well as developing and driving the vision for the Catering operations on campus. The Catering Director has high level visibility including interactions with Senior Leadership across campus, being able to manage relationships and develop a level of trust throughout the campus community will be key to this role.
Work in collaboration with the Executive Director of Operations and Marketing to promote and execute innovative presentations and develop the Catering Standards. The Director of Catering will report to the Executive Director of Operations.
Specific Duties & ResponsibilitiesOperations

• Leads all daily catering operations across JHU campuses and will be responsible for managing and supporting the catering operational team.
• Oversees all operational and financial management at catering locations and partners with the Catering Executive Chef to oversee flawless execution.
• Provides direction and support for the Catering Executive Chef, Catering Operations Manager, and 5 team leaders.
• Manages a team of 25 Bargaining Unit (BU) employees.
• Builds and maintains strong relationships with university administration, students, campus constituents, and team members.
• Responds timely to any service issues and communicates clearly with team members.
• Collaborates with key partners across campus on events, menus, and set-ups to ensure great experiences at each event.
• Ensures team members have the tools necessary to complete their jobs.
• Ensures show quality standards are maintained at all times.
• Supports and communicates University initiatives.
• Works in conjunction with the Campus Executive Chef to develop menus, promotions, and programming.
• Works with the Marketing Director to create and execute the catering marketing initiatives.
• Collaborates with the Training Specialist to provide monthly training to the entire department on proper event setup, breakdown, and management.
• Sets the expectations for the team to be held to for execution of each event successfully.
• Manages Shriver Concert Series concessions, Ice Rink concessions and Craft Services around the larger campus footprint by ensuring on time delivery, maintaining inventories at all locations, and ensuring proper staffing levels to accommodate the guest counts.
• Works closely with Employee and Labor relations team to resolve union grievances.
• Collaborates with UniteHere Local 7 leadership to ensure policies are being fairly enforced.
• Assists Employee and Labor Relations with managing bargaining unit hourly staff as aligned with the Collective Bargaining Agreement.
• Participates in First step grievance meetings, as needed, with UniteHere Local 7, sends resolutions to the union and Employee and Labor Relations, may participate in Second step grievance meetings.
• Sets high expectations for customer service, product knowledge, and education among all staff (BU team members, Team Leaders and Operations Manager).
• Works with the Hopkins Dining Support team to ensure menus and events meet the Hopkins Dining nutritional and sustainability initiatives.
• Ensures proper safety and sanitation standards are upheld at all events, concessions and craft services.
• Manages the catering fleet of vehicles, to include gem carts, trucks, and vans.
• Oversees Spoonfed, the catering event software program including training new team members.

Finance

• Collaborates with the Executive Director of Operations and Finance Manager on the operating budget.
• Responsible for the financial outcomes of the Catering operation encompassing 1.5 million in revenue.
• Ensures cost controls are in place and being adhered to.
• Oversees completion of required department reports.
• Accountable for weekly payroll for the Catering department.

Controls

• Ensures that all security, safety, and sanitation standards are achieved.
• Employs good safety and sanitation practices.
• Oversees control of all catering inventories, product costs, and purchasing.

Leadership & Internal Relationship Building

• Uses engagement strategies to recognize, motivate, and celebrate individuals and teams delivering outstanding performance throughout the location.
• Promotes a cooperative work climate, maximizing productivity and morale.
• Interviews, hires, trains, and develops team members according to Catering and Hopkins Dining Standards.
• Displays a positive attitude towards team members.
• Mentors department management to develop their skills and leadership abilities.

Special Knowledge, Skills & Abilities

• Proven ability to lead and develop a diverse team.
• Ability to maintain organization in a changing environment.
• Exhibits initiative, responsibility, flexibility, and leadership.
• Able to communicate effectively with the management team, students, and team members.
• Ability to taste and evaluate food and beverage products.

Minimum Qualifications

• Bachelor's Degree or Culinary Degree Equivalent.
• A minimum of 5 years of Catering Management experience with at least 3 years in a supervisory role.
• A valid diver's license is required.
• ServSafe and Allertrain certification is required and must be obtained within three months of employment if not currently held.
• Additional related experience is my substitute for required education to the extent permitted by the JHU equivalency formula.

Preferred QualificationsClassified Title: Director of Catering Operations
Job Posting Title (Working Title): Director of Catering
Role/Level/Range: ACRP/04/ME
Starting Salary Range: Min $64,000 - Max $112,200 Annually (Targeted; $88,100 Commensurate with experience)
Employee group: Full Time
Schedule: Mon-Fri 8:30am-5:00pm, weekend and evening work throughout the year
Exempt Status: Exempt
Location: Homewood Campus
Department name: Hopkins Dining
Personnel area: University Student Services
Total RewardsThe referenced base salary range represents the low and high end of Johns Hopkins University’s salary range for this position. Not all candidates will be eligible for the upper end of the salary range. Exact salary will ultimately depend on multiple factors, which may include the successful candidate's geographic location, skills, work experience, market conditions, education/training and other qualifications. Johns Hopkins offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here: https://hr.jhu.edu/benefits-worklife/.
Education and Experience EquivalencyPlease refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines: JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.
Applicants Completing StudiesApplicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date.
Background ChecksThe successful candidate(s) for this position will be subject to a pre-employment background check. Johns Hopkins is committed to hiring individuals with a justice-involved background, consistent with applicable policies and current practice. A prior criminal history does not automatically preclude candidates from employment at Johns Hopkins University. In accordance with applicable law, the university will review, on an individual basis, the date of a candidate's conviction, the nature of the conviction and how the conviction relates to an essential job-related qualification or function.
Diversity and InclusionThe Johns Hopkins University values diversity, equity and inclusion and advances these through our key strategic framework, the JHU Roadmap on Diversity and Inclusion.
Equal Opportunity EmployerAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
EEO is the Lawhttps://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf
Accommodation InformationIf you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the Talent Acquisition Office at jhurecruitment@jhu.edu. For TTY users, call via Maryland Relay or dial 711. For more information about workplace accommodations or accessibility at Johns Hopkins University, please visit https://accessibility.jhu.edu/.
Vaccine RequirementsJohns Hopkins University strongly encourages, but no longer requires, at least one dose of the COVID-19 vaccine. The COVID-19 vaccine does not apply to positions located in the State of Florida. We still require all faculty, staff, and students to receive the seasonal flu vaccine. Exceptions to the COVID and flu vaccine requirements may be provided to individuals for religious beliefs or medical reasons. Requests for an exception must be submitted to the JHU vaccination registry. This change does not apply to the School of Medicine (SOM). SOM hires must be fully vaccinated with an FDA COVID-19 vaccination and provide proof of vaccination status. For additional information, applicants for SOM positions should visit https://www.hopkinsmedicine.org/coronavirus/covid-19-vaccine/ and all other JHU applicants should visit https://covidinfo.jhu.edu/health-safety/covid-vaccination-information/.
The following additional provisions may apply, depending upon campus. Your recruiter will advise accordingly.The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.
Homewood Campus