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Customer liaison
$79k-97k (estimate)
Full Time 3 Weeks Ago
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California Closets CCO is Hiring a Customer liaison Near Barnstable, MA

Job Description

The Customer Liaison assists customers and provides an exceptional brand experience. This position serves customers while striving to complete the appointment scheduling in an efficient and detailed manner through phone, email or when in the showroom.

Pay is between $18-$21 / hour range

This is a part time position 16-24 hours a week

Duties and Responsibilities :

  • Responsible for completing appointment scheduling in an efficient and detailed manner for our Design Consultants.
  • Responsible for answering incoming phone calls & emails to either the local scheduling office or local showrooms and address client needs.
  • Works in conjunction with the activities of the Centralized Scheduling team and communicates daily with the team regarding issues with accuracy of consultations being scheduled.
  • When in a showroom, serves as first contact to greet all clients who visit our showroom, including assisting the clients with signing our guestbook and offering refreshments as necessary.
  • Maintains the showroom at the direction of their leader in accordance with the maintenance and cleanliness checklist. This includes opening and closing of the Showroom duties.
  • May be assigned administrative duties including, online social media support, warranty, trade packages, additional sales support (add-ons), and other clerical responsibilities.
  • Assists the Sales Manager with the ongoing education and training of the Design Consultants with Central Scheduling, as needed.
  • Based on business size may handle accounts receivable tasks

Qualifications

  • Experience in administrative and / or customer service in the construction or home renovations industry preferably within a luxury brand environment
  • Calendar management / regional scheduling experience preferred
  • Self-starter with a positive attitude, and ability to manage own schedule and comfortable working in a fast-paced environment
  • Detail oriented, organized and time management skills
  • Ability to provide an exceptional client experience aligned to the company values
  • Tech savvy with the ability to quickly learn and apply various business systems (CAD, Epicor, Salesforce, Microsoft Office, etc)

Additional Information

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All your information will be kept confidential according to EEO guidelines.

MA057

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Terms and Conditions : https : / / www.californiaclosets.com / terms-conditions /

Last updated : 2024-05-30

Job Summary

JOB TYPE

Full Time

SALARY

$79k-97k (estimate)

POST DATE

06/01/2024

EXPIRATION DATE

08/31/2024

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The job skills required for Customer liaison include Customer Service, Microsoft Office, Scheduling, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer liaison. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer liaison. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Customer liaison positions, which can be used as a reference in future career path planning. As a Customer liaison, it can be promoted into senior positions as a Technical Customer Support Team Leader that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer liaison. You can explore the career advancement for a Customer liaison below and select your interested title to get hiring information.

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