The Customer Service Representative is responsible for processing and handling customer menu orders and concerns via the telephone.

Compensation Tier:

• Starting at $10 per hour
• After 30 days, increase to $11 per hour
• After 60 days, increase to $12 per hour

What are we looking for?

The good news is that your training will teach you everything you need to know to succeed on the job. But there are a few skills you should have from the get-go:

• You're a friendly person who is comfortable talking on the phone. You'll need to communicate to our customers that their orders and concerns are your number one priority. Helping to solve customers' problems is an essential part of your job.
• You're enthusiastic about our products and have a desire to share your enthusiasm with customers. Explaining special offers and making suggestions helps our customers place the orders they want and get the most value from our menu. You understand the importance of order accuracy.
• You've got attitude - the right kind of course - and understand the need to be on time, all the time. With loads of energy, you understand that work is easier – and more fun – with some teamwork.
• You must be at least 16 years of age.

Responsibilities:

• Respond to customer service requests for restaurant food orders by entering and verifying customer and menu data
• Ability to achieve and maintain performance standards
• A Customer Maniac who can work independently
• Support marketing of products
• Able to interact with all levels of management and customers in a professional manner
• Assist and mentor new call center representatives
• Adhere to company processes and guidelines

Job Requirements Qualifications:

• Customer Relations and interpersonal skills
• Personal Computer skills
• Communication (verbal and written) skills
• Mathematical skills
• Work both independently and within a team environment
• Call center experience preferred
• Strong work ethic
• Flexibility with schedule

Flynn Restaurant Group is the largest restaurant franchisee in the U.S. We have 6 iconic brands with over 2,300 locations and over 70,000 employees. FRG is the LARGEST Franchisee of Pizza Hut with 951 locations. Understanding the needs and strengths of each of our unique brands and investing in growth and development is the foundation for our employees to go virtually anywhere and do anything. Opportunity awaits you at FRG.

As the largest franchisee of Pizza Hut® we can offer opportunities that will take you anywhere you want to go. If you are interested in a great environment, want to be independent and have fun while making new friends and earning extra cash then we have an opportunity for you. 

For a copy of Flynn Group’s Workplace Privacy Notice, please visit

https://flynn.com/privacy-policy/

We are an equal opportunity employer and recognize the strength that diversity brings to the workplace.