Position: Customer Service Representative

Pay: Earn $580 Weekly Plus Bonuses!

Location: Beckley, WV

Hours:

In-Office

Full-Time

Monday - Friday

Benefits:

• We offer bonuses based on call-booking rates and similar metrics, such as club memberships sold by CSRs
• Health Insurance (employer covered portion)
• Flexible Schedule
• Paid Time Off
• Referral Program
• Employee Discount
• Professional Development/Training Assistance
• Dental Insurance (optional)
• Vision Insurance (optional)
• Life Insurance (optional)
• 401k and Retirement Plan (percent matched by Company)

Requirements:

• Have excellent phone etiquette and excellent verbal, written, and interpersonal skills
• Listening skills to understand the needs and pain points of our customers
• Must be detail-oriented and capable of accurately collecting and typing information into a database
• Able to quickly sort jobs and technician routes according to priority and technician strengths
• Must be strategic and enjoy a fast-paced environment (sometimes)
• Have excellent problem-solving skills and a can-do attitude
• Ability to multi-task, organize, and prioritize work

Summary:Are you a friendly, sociable person who would enjoy making a real difference in customers' lives? Do you enjoy challenges and a fast-paced work environment?

We will of course give you the training and the resources you need to succeed, so having past experience in a position like this is good, but it isn't required. If you have a great attitude and a willingness to learn, we likely have a place for you here at Childers Air Plumbing & Electric.

We're a fast-moving team that is constantly trying to be better than we were the day before. We strive to provide exceptional customer service and if you align with these values, we'd love to have a conversation with you.

Job Description:

• The CSR supports the day-to-day operations of the company and is the primary point of contact for customers.
• The CSR answers the phone, obtains customer information, books calls, and addresses customer concerns. If an issue arises, the CSR will work diligently to solve the problem, to the customers' satisfaction.
• As part of this responsibility, the CSR will develop and manage reports, and interact with field personnel to schedule calls efficiently. A successful CSR must have the ability to function as a part of a team and be able to think creatively and critically.

Job Type: Full-time

Pay: Up to $580.00 per week

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Ability to Commute:

• Beckley, WV (Preferred)

Ability to Relocate:

• Beckley, WV: Relocate before starting work (Required)

Work Location: In person