Reynolds Mansion, part of the private group The Gather Company LLC, is looking for the primary, executive leader to operate & lead the Foster Harris House. The role is General Manager, works directly with ownership, and will be the face of the house to the town of Bellefonte PA. If you've dreamed of being a Bed & Breakfast Innkeeper & Leader, and you're ready to take Lead in one of the top historic destinations in the US, we would love to meet you!

**On-site housing is included in the position**

This is a unique opportunity to live on property, run a historic inn, and join us on our mission to see people Gather Together on historic, experiential stays.

The General Manager (GM) is our most senior and relied upon operations leader, overall tasked with the success of the house by guiding…

• Guest Experience
• House Maintenance
• Team Leadership
• Community Relations
• Financial Stewardship

Background & Preferred Experiences

While we believe in the importance of a diverse leadership team, welcoming any & all candidates of various experiences, the Gather Company GM is preferred to show…

• 5 years of hospitality lodging leadership
• Success in managing both front and back of house teams
• Guest Relations acumen, handling issues quickly & well
• P&L or Budget ownership, keeping a business within financial plan
• Multi-directional communication skills: to guests, team members, and ownership
• Understanding to Revenue Generation, leaning towards optimizing Top Line
• 2 years of direct kitchen experience, either cooking or managing
• Industry related certifications, such as ServSafe
• Non-industry certifications, such as Project Management Professional (PMP)
• Competency on basic Technologies, such as Guest Management Systems
• Proficiency in localized history and storytelling
• Understanding of The Gather Company vision for guests & team members
• Natural tendency towards complete ownership & pride in work

Within each of those pillars of the house, the GM is expected to oversee…

Guest Experience

Clean Sweep: Oversee QA process so that every room is up to standard, whatever it takes, and making the call to close a room as needed to ensure premium experience

Welcome Home: prepare for every guest, knowing their background, treating the guest like family – and ensuring the team does the same

Own the Issues: all guest complaints or issues come through the GM, even while other managers will handle first response. Ensure full resolution of complaints

House Maintenance

Constant Improvement: repair & maintenance should occur daily, so that the GM manages the vendors and lists associated to those repairs.

Help Wanted: raising your hand as a GM, asking for help from ownership, and following up for the good of the house are key pieces for House Maintenance

Team Leadership

Appropriate Coverage: the GM needs to have the right amount of staff on shift, but within budget expectations. This entails looking forward at demand & planning

Hire Great: the GM is the chief interviewer and hiring manager for all roles

Clear Communication: consistent direction for the team, through meetings, 1-1s, and feedback sessions are necessary to achieve standards, including “drama”

Community Relations

Local Leader: the town’s associations and organizations need a strong leader for the house, and the GM is that role. This includes attending meetings & local events

Winning Friends: we expect the GM to build relationships with town leaders, vendors, and the overall community to position us well for hiring & any other needs

Financial Stewardship

On Budget: the GM will receive clear guidance on monthly spend, and their forecast & execution within those budgets is essential for house success

Integrity Always: the GM must own any monetary interaction such as Tips, Petty Cash, or Check Writing to ensure that all happenings are to expectation

Job Type: Full-time

Pay: $60,000.00 per year

Benefits:

• Employee discount
• Flexible schedule
• Paid time off

Experience level:

• 5 years

Ability to Relocate:

• Bellefonte, PA 16823: Relocate before starting work (Required)

Work Location: In person