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Associate HR Specialist
$61k-75k (estimate)
Contractor | IT Outsourcing & Consulting 7 Days Ago
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TalentBurst, an Inc 5000 company is Hiring an Associate HR Specialist Near Berlin, CT

Berlin, CT 06037 5+ Months Fully onsite in Berlin Daily Schedule 8-4:30 Job DescriptionProvides outstanding service to HR customers including active employees, HR colleagues and retirees for HR-related inquiries. Processes HR transactions specifically in the areas of benefits, retirement and pensions with quality, timeliness and efficiency; troubleshoots and problem solves while encouraging self-service. Responsibilities include project-based work with various HR Centers of Excellence. Education/Experience: 0-3 years related experience required. Bachelor's
Potential For Conversion To Perm Position Or Extension
  • Yes
Typical task breakdown:
  • Responsible for resolving employee and HR customer telephone and/or electronic inquiries and service requests for the HR COE areas including but not limited to: Benefits, Staffing, Compensation, HRIS, Leave Administration, and Employee & Labor Relations
  • Educates employee and HR customers on company practices/policies and tools to encourage them to resolve questions on their own.
  • Daily phone work using call management system.
  • Owns HR case management process including opening cases (tickets), managing customer expectations, managing escalations, and closing cases; develops solutions by collecting and analyzing information
  • Provides accurate, consistent and timely responses to HR process, system and policy requests
  • Refers complex cases requiring interpretation to the appropriate HR Specialist or if necessary, the Center of Expertise (COE) or HR Business Partner
  • Maintains customer contact until the inquiry is resolved, including informing customer of status and resolution
  • Achieves or exceeds service-level agreements to ensure a high quality of service delivery (accuracy of responses, timeliness, professionalism)
  • Contributes to the maintenance of employee records and files, ensuring compliance with all legal requirements as well as satisfying related inquiries from employees and HR customers
Interaction with team:
  • In person meetings, MS Teams, one on one, email
Requirements
  • 0-3 years' experience in Enrollment and benefits.
  • Bachelor's Degree preferred
  • 4 year degree is required for a full time position
Technical Skills
  • Heavy phone call experience
  • Open enrollment and benefits
  • Knowledge of HR basics
  • Knowledge of HR basics.
  • Adept at technology.
  • Superior customer service skills.
  • Excellent communication skills.
  • Strong attention to detail, organized, analytic ability, problem solving, troubleshooting and follow-up skills.
  • Ability to successfully handle multiple tasks and changing priorities
#TB_EN Job #: 24-09713

Job Summary

JOB TYPE

Contractor

INDUSTRY

IT Outsourcing & Consulting

SALARY

$61k-75k (estimate)

POST DATE

06/22/2024

EXPIRATION DATE

07/17/2024

WEBSITE

talentburst.com

HEADQUARTERS

BOURNE, MA

SIZE

25 - 50

FOUNDED

2002

CEO

JOE CLERICO

REVENUE

<$5M

INDUSTRY

IT Outsourcing & Consulting

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About TalentBurst, an Inc 5000 company

TalentBurst is a certified MBE staffing/payroll firm founded in 2002 by 3 ex-Monster.com executives. We provide award winning solutions for the Global Talent Cloud including: IT, Engineering, Professional, & F&A Staffing Life Sciences & Clinical Staffing High Hazard & Global Payroll 1099/IC Validation & Compliance Our MSP partners & end customers have recognized us with the following awards: AgileOne Gold Supplier 2017 Allegis Global Solutions Strategic Partner 2018, 2019, 2020, 2021 Allegis Global Solutions Diversity Partner of the Year 2020 Geometric Results Platinum Preferred Partner KellyO ... CG #1 Strategic Supplier @ #1 Cloud Computing PRO Unlimited Silver, Gold, & Platinum Supplier 2012 - 2020 Randstad Premier Supplier 2021 TAPFIN Premier Partner 2017, 2018 TAPFIN Program Performance Award @ #1 cloud computing Workforce Logiq Proven Performer 2016 - 2020 First Data #1 supplier for 12 Quarters Thermo Fisher Supplier of the Quarter Toyota Best in Compliance and Retention Excellence Dominion Energy Supplier of the Year 2020 Western Union Supplier of the Year 2017 2020, 2021 BBJ Fast50 10 time BBJ "Pacesetter & INC 500/5000 5 time SIA-fastest growing SIA 2020 Large Life Sciences Staffing Firms GENMSDC "Supplier of the Year" Category 4 2019, 2020 Top 3 Supplier for Sanofi, Visa, Adobe, Securian Top Supplier for First Data for 10 years We currently have workforce in 46 states and 8 countries working for customers such as Amazon, Uber, VISA, Exelon, Securian, Salesforce.com, Dropbox, Twitter, Verizon Media, Adobe, Western Union, First Data, FIS, National Grid, SANOFI, Merck, Abbott, Roche, Symantec, and Corning among many others. We are headquartered in Natick, MA along with operations in San Fran, CA; Fort Lauderdale, FL; Vineland, NJ; Providence, RI, Raleigh, NC, Toronto, Canada; & Gurgaon, India as well as remote Executives strategically placed nationwide. Please check us out at www.TalentBurst.com or via Linkedin or Facebook. More
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