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Role: | ||
Responsible for overseeing and enhancing the overall satisfaction and engagement of credit union members. Involves developing and implementing strategies to improve member interactions, ensuring a positive member journey, and fostering a long-term relationship. Responsible for leading the design of member service experiences across all products and delivery channels of the credit union and includes leading the enhancement and introduction of products and services. In addition, will lead cross-functional internal teams and potentially external teams focused on the member journey mapping. This role collaborates with various departments to maintain high service standards, implements feedback mechanisms, and identifies opportunities | ||
Essential Functions & Responsibilities: | ||
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Ensure the member voice is represented on credit union projects. Stay updated on industry trends and best practice. | ||
Other duties as assigned. | ||
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Knowledge and Skills: | ||
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This Job Description is not a complete statement of all duties and responsibilities comprising the position. |
Full Time
$147k-202k (estimate)
06/18/2024
08/17/2024
The following is the career advancement route for Director, Member Experience positions, which can be used as a reference in future career path planning. As a Director, Member Experience, it can be promoted into senior positions as a Top Contact Center Executive that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Director, Member Experience. You can explore the career advancement for a Director, Member Experience below and select your interested title to get hiring information.